Imagine you’re on your way to a VA Medical Center (VAMC) or other VA facility for treatment, a procedure, or regular checkup. What types of information would you want VA physicians and staff to know? You definitely want them to know what brings you in and your medical or treatment history. At the very least, you’d probably hope that upon walking in they would know your chosen name and gender.
Every patient’s preference about what information they’d like to share with VA frontline staff is unique. That’s why VA’s Office of Information and Technology and the Veterans Health Administration’s LGBTQ+ Health Program partnered to empower Veterans to designate their preferred name and gender identity on their VA.gov profile.
The feature is the latest in a series of updates to VA.gov, which serves as the central hub from which Veterans can access and provide information related to their health, benefit, memorial, and other VA services. The Office of Information and Technology and the LGBTQ+ Health Program designed the update to give Veterans the flexibility to match their VA profile to their identity as they see fit. More importantly, it ensures that VA personnel have accurate patient information up front so they can deliver the best possible care.
Your VA Profile, down the road
VA has plans to add further enhancements down the road, echoing VA Secretary Denis McDonough’s and Assistant Secretary for Information and Technology and Chief Information Officer Kurt DelBene’s pledge to make VA as inclusive as possible
“This solution is part of our continuous effort to cultivate a more diverse and inclusive VA and to enhance Veteran confidence in our service providers,” said DelBene. “This is just one example of how VA is meeting President Biden’s Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.”
VA and its Office of Information and Technology are committed to ensuring Veterans can seamlessly access the benefits and services they have earned. For more information about how the Office of Information and Technology is advancing these objectives, visit DigitalVA.