Having a successful interview is an important step in landing your dream job at the Department of Veterans Affairs (VA). VA uses a structured method known as Performance-Based Interviewing (PBI) to help find the best fit for its mission-driven roles. So, how can you stand out? By learning how PBI works and mastering the storytelling techniques behind it.
If you’re looking for a career that’s All About Veterans, here’s everything you need to know to ace your next VA interview.
What is Performance-Based Interviewing (PBI)?
PBI is a standardized interview format used by VA and other Federal agencies that focuses on competencies essential for job success—like communication, teamwork, problem-solving and customer service. Instead of vague or general questions, PBI zeroes in on your past experiences or your proposed approach to hypothetical situations with the belief that past behavior is a good predictor of future behavior.
There are two types of PBI Questions:
- Behavioral Questions: Ask you to reflect on what you have done in past roles.
- Example: “Tell us about a time when you had to resolve a conflict at work. What did you do and what was the result?”
- Situational Questions: Ask you to consider how you would handle future challenges.
- Example: “What would you do if a family member approached you with concerns about a patient’s care?”
Both types give you a chance to showcase your skills, professionalism and emotional intelligence.
Use the STAR Technique to shine
VA recommends the STAR method—a powerful storytelling formula that helps structure your answers:
- Situation: Set the scene with relevant context.
- Task: Explain the challenge or goal.
- Action: Describe the specific steps you took.
- Result: Share the outcome and what you learned.
Tips:
- Practice your STAR responses before the interview, so you’re confident and concise when it counts.
- Create STAR responses which can be used to address multiple competencies, rather than just one. This gives you the flexibility to answer different interview questions with the same response.
Join our mission
PBI isn’t a test—it’s an opportunity. It’s your moment to show how your experiences align with VA’s mission and values. By better understanding the process, you’ll leave your interview with confidence and be one step closer to serving those who served. Read more on VA Careers.
Topics in this story
More Stories
Also called medical technologists, clinical laboratory scientists at VA play a crucial role in ensuring Veterans receive accurate, timely, and life-saving diagnoses through their work in labs across the country.
Veterans bring unmatched experience, leadership, and dedication to the workforce. The Department of Veterans Affairs (VA) is proud to be one of the largest employers of Veterans in the nation, offering meaningful careers that allow former service members to continue their mission in a new way, as well as support in getting started on a civilian job search.
VA is leading the nation in transforming mental health care for America’s Veterans and we’re looking for passionate providers to join us.
Several years ago, during a interview for a middle level administrative position. I experienced one of the worst interviews I ever had, After 22 years of serving in senior staff positions up to the DA and Corp level and TXDPS (7yrs), the interviewer started by informing me that the position was not a “sit around and drink coffee” position. I confess that I lost my temper. I explained to her my work record and left her with a piece of my mind.