A chance encounter and a cochlear implant gave Edward Romero his sense of hearing back

Hearing loss stole Ed Romero’s career, his conversations and his connection to his family.

Romero served as a communications specialist in the Navy during Vietnam from 1963 to 1965. When he returned to civilian life, he founded a public relations firm. Then, slowly, his hearing began to fade. It worsened for years until one day, he couldn’t hear his grandchildren, his children or his friends. He was ultimately forced to leave his firm.

“Then came the dark days of near-complete loss of hearing,” Romero shared. “No TV, no music, no restaurants, [no] business meetings. In effect, a critical loss of any method of communication.”

He tried hearing aids, and they didn’t help. He said he reached a point where he just had to accept he wasn’t going to hear again.

A stranger at a wedding

In 2013, at his son’s wedding, he couldn’t follow a conversation, and then, as the father of the groom, he was called to speak to the group.

“I had to announce to all that I was unable to converse as a result of hearing loss,” Romero said.

That’s when one of the wedding’s attendees approached him. She introduced herself as a VA audiologist and asked if he was a Veteran. She checked his hearing on the spot and recommended he visit his local VA medical center to ask about services available to him.

“Fate and happenstance led me to VA,” Romero said.

Finding help at VA

A person sits at a desk operating hearing evaluation equipment, adjusting controls on an audiology machine while looking at a computer screen with test information. Through a window, another individual is seated inside a soundproof booth used for hearing assessments. Papers, office supplies, and diagnostic devices are visible in the workspace, indicating an active hearing test in progress.
VA Audiologist Dr. Kerri Richter monitors Veteran Edward Romero’s hearing.

Dr. Kerri Richter, a clinical specialist and cochlear implant audiologist at VA Eastern Colorado, says their evaluation process centers on the Veteran.

“Our goal is to improve a Veteran’s quality of life,” Richter said. “We evaluate how each individual is doing with consistent hearing aid use. The Veteran completes patient-reported outcome measures, and together we discuss results, their struggles and individualized goals.”

Romero’s cochlear implant surgery was performed by Dr. Stephen Cass, who works closely with VA Eastern Colorado on cochlear implant procedures. Before surgery, Romero had just one question for his doctors.

“Will I be able to hear?” Romero asked. “The doctor answered, ‘Yes.’ Can you imagine how that moment felt?”

After his surgery, Romero returned to VA for activation of his cochlear implant. His audiologist sat across from him, asked if he was ready and pressed a key on her computer.

“In that moment, I could hear clearly,” Romero said. “My life was reborn, fully capable of functioning in everyday life.”

Letting others know

Romero says he asks himself how he didn’t know sooner that VA could help. Now he’s joined a Veteran advocacy group to spread the word about VA services.

“I, for one, will forever be grateful,” he said.

Richter says Veterans with hearing loss don’t have to accept their situation.

“There are options if hearing aids are not beneficial, and we will work with them to determine what is most appropriate,” she said. “The team is here to help improve their quality of life and keep them connected to family and friends.”

If you’re a Veteran with hearing loss, talk to your VA care team about a hearing evaluation. You can also learn more about VA’s audiology services.

Topics in this story

Leave a comment

The comments section is for opinions and feedback on this particular article; this is not a customer support channel. If you are looking for assistance, please visit Ask VA or call 1-800-698-2411. Please, never put personally identifiable information (SSAN, address, phone number, etc.) or protected health information into the form — it will be deleted for your protection.

7 Comments

  1. Mark September 28, 2026 at 20:57

    I was in the same situation as Edward. As a Vietnam veteran I thought my loss of hearing was just a part of being in Vietnam. As Edward said, I tried everything, lip reading, sign language, hearing aids, you name it and I was there along with my wife. I thought my life was hopeless at this point. I finally went to the VA Audiology clinic in Tampa, FL and my audioligist Dr. Sandra Miller did something similar to a miracle. She evaluated my hearing loss and said we can take care of this for you. I had cochlear implant surgery by Dr. Boive and a month later my sound processor was activated and I could hear again. The VA saved me from a total loss of hearing to a wonderful procedure that changed my life along with my wife’s. Many thanks to the VA and all of the specialist’s involved in this miraculous procedure.

  2. TOM HANSON September 13, 2026 at 01:08

    This is great news. A fellow Vietnam vet sent me this article. The VA provided me with hearing aids years back. I served with the 1st Marine AirWing. My time in the Marine Corps was 1969-1973.
    I quit wearing the hearing aids 2 years ago. No help. Something about 2 vowels.
    I’m 74 and disgusted and depressed.
    Can’t communicate with my only grand
    Child.

    • Rosemary September 15, 2026 at 19:26

      Tom, ask your primary care for a referral to someone who can help you hear again. I’m not a medical professional, but I wear hearing aids. I’m also a journalist by training and the wife of a combat veteran medic who taught me to keep asking! The good thing about military life and retirement is that you can continue to access medical care as long as you don’t give up. I’ll be thinking about you. Go for it!

  3. Reynold l balsizer September 11, 2026 at 14:34

    Is this procedure available at Bay Pine VA, Fl

  4. Reynold l balsizer September 11, 2026 at 14:31

    Is procedure available at Bay Pines VA area.

  5. Marshall McElmurry September 10, 2026 at 19:37

    Does the Audiology Department at the Marion VA facility offer this evaluation and surgery?

  6. Bo Gamboa September 10, 2026 at 18:57

    I read Navy veteran Romero’s story I can relate to his experience as a bilateral cochlear implant recipient. I strongly appreciate the Va for ongoing support, thank you Va especially their audiology and all their health teams.

Comments are closed.

More Stories