VA is taking action in response to a phone line that appears to be set up to take advantage of Veterans who misdial the Veterans Choice Program phone line.

The two phone lines differ only in area code. The correct Choice Program phone line is 1-866-606-8198, while the imposter phone line is using 1-800-606-8198. The fake line does not provide information on the Choice Program or its eligibility criteria, instead it claims to offer callers a $100 rebate if they provide a credit card number.

VA would never ask Veterans for this information or offer this type of financial incentive through the Choice Program phone line. This potential attempt to impersonate VA’s Veterans Choice Program phone line is being taken very seriously. VA is acting to ensure Veterans are not exploited by getting the word out and also by working with the Office of Inspector General to take legal action and ultimately shut the fake line down.

Veterans can tell if they have reached the correct phone line, if the phone line automatically states the caller has reached the “U.S. Department of Veterans Affairs.”  Please note, the fake  line will incorrectly confirm callers have reached the “Veterans Choice Program” if the caller asks this question. If Veterans are unsure if they have reached the correct phone line, they should hang up and make sure they dial 1-866-606-8198 correctly.

Please do not hesitate to call the Veterans Choice phone line at 1-866-606-8198 to ask questions about the program and determine if you are eligible. More information on the Veterans Choice Program can also be found here.

Identity Theft Twitter chatIn addition, the VA Identity Safety Service offers a toll-free identity theft help line to Veterans and their beneficiaries who believe that they are at risk for identity theft. The number is 1-855-578-5492, and it operates Monday through Friday, from 8 a.m. to 8 p.m. EST with voicemail for after-hours calls. Any calls pertaining directly to VA data are referred to VA staff and investigated accordingly. Find out more about how you can protect yourself from identity theft at VA’s More Than A Number: Identity Theft Protection website.

About the author:  The Veterans Choice Program submitted this article to VAntage Point.

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Published on May. 11, 2017

Estimated reading time is 1.9 min.

Views to date: 549


  1. Dennis May 14, 2017 at 2:00 pm

    My dad is a Korean war veteran as well. Would like to discuss prostrate issue, as he has almost identical similarities as yourself. (email address redacted) Please contact me if possible.
    Thank You

  2. James W Kennedy May 13, 2017 at 10:52 am

    Start helping to protect our identity by not putting our entire SSN on every stinking piece of paper we get.

  3. John H.F. Sharp May 12, 2017 at 2:07 pm

    Having a Prostate Cancer diagnosis from a VA biopsy result some 3 yrs. ago I was ALWAYS concerned with my ongoing increases in my PSA results. Every follow up visit to the Urology Dept. @ American Lake I always was seen by the same
    MD. I was 84 @ the time & this MD ‘visit’ never took longer than 10 minutes & with the ”same” consulting results, @ my ‘age’ I’d die before the cancer got me. Realistically “comforting” Last notice to follow up was NOT available until 3 months, So I opted Veterans Choice & an appt. w/local Urology clinic not 10 minutes distance from me, instead of the 20 mile round trip to American.Lake, Clinic does on sight PSA testing. [redacted]

    S/Sgt. John Sharp, USAF SIS, Disabled Korean War Veteran, 1950-54

    Editor’s note: This comment was edited to remove PHI per VA’s social media policy.

  4. Marcus Douglas May 12, 2017 at 1:09 pm

    Simply put, stop sharing with outside sources. Someone is sharing, or there is a Weak Link that needs attention.

  5. Chrystine May 12, 2017 at 11:38 am

    I work for the Choice program and try to make them aware of this scam so it doesn’t happen to them.

  6. Homer A. Talbert lll May 12, 2017 at 10:34 am


  7. paul May 12, 2017 at 10:28 am

    Stop putting our ssan on wrist bands in the hospital and our perscriptions

    • Joe Tobie Jr May 12, 2017 at 1:17 pm

      I agree!

      • JESUS ROSALES May 13, 2017 at 2:00 am


    • Jcofy May 12, 2017 at 11:14 pm

      Choice plan is a scam run by an llc your info is not secure….

Comments are closed.

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