This bonus episode of Borne the Battle features Army Veteran and Assistant Director of the Consumer Financial Protection Bureau (CFPB) Office of Service Member Affairs Jim Rice and Assistant Director of the CFPB Office of Mortgage Markets Mark McArdle. Rice and McArdle break down home loan protections in the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

Leading off, Rice and McArdle discuss forbearance, which is the pausing, suspension or reduction of mortgage payments for a limited period of time. The CARES Act requires all federally backed loans to offer forbearance periods of 180 days due to COVID-19 hardship. Deadlines to request an initial forbearance for some mortgages were extended to February 28, 2021. The deadline to request forbearance on a VA home loan is April 1, 2021.


Rice served in the Army for over 30 years. He began his career as an enlisted medic, then served in the Army National Guard while completing his degree at the University of Wisconsin-Milwaukee. After graduating, he served as a medical evacuation officer in the Army Medical Service Corps and was the first Army Medical Department officer to command both a battalion and brigade in Operation Iraqi Freedom. He then served as the Director of the Army Wounded Warrior Program and Chief of the Health Services Division on the Joint Staff before his retirement.

As Assistant Director of the Office of Mortgage Markets, McArdle continues his career in the housing industry. He is a graduate of the University of Wisconsin and held positions in nonprofit and government organizations in Chicago, New York and Washington, D.C. He worked for the U.S. Department of the Treasury in multiple capacities, including the offices of Financial Stability and Homeownership Preservation. In the latter, he directed the Hardest Hit Fund, which strove to prevent foreclosures across the nation.

In this bonus episode, McArdle and Rice provide answers to questions regarding homeownership, borrowing, forbearance, VA Loans and complaint filing during the coronavirus pandemic. They explain how the CARES Act can benefit homeowners who are facing financial difficulty and give tips on financial decision-making during the pandemic.

Some of the answered questions include:

  • What is a forbearance and how can it help borrowers during the pandemic?
  • Is it too late to request a forbearance?
  • Are you required to give any reasoning or additional documentation beyond COVID-19-related difficulties to receive a forbearance?
  • When and how do you have to pay back missed or deferred payments under the CARES Act?
  • What should Veterans be aware of during their forbearance period?
  • Are there any extra protections that a VA Loan can offer?
  • How can a Veteran make a mortgage complaint and get a timely answer?
  • Where else can Veterans find resources regarding the CARES Act?

Additional resources:

Jana Jenkins is a podcast intern with VA’s Digital Media Engagement Team. She is an undergraduate Communication student at the College of Saint Benedict.

Subscribe and Listen on Your Favorite Podcatcher

Borne the Battle - Listen on Spotify

Google Podcasts Badge

Share this story

Published on Jan. 20, 2021

Estimated reading time is 2.9 min.

Views to date: 252


  1. Wilma clark February 18, 2021 at 9:57 am

    I’m the widow of a 100% DAV from Korea. I have rental property with tenants behind in rent and they know I can’t evict them. It’s fine to protEct the tenants but in doing so you aid them in beating a widow woman out of heR income. What about some consideration for us!!!

  2. Kris February 17, 2021 at 8:01 pm

    Curious how the Property Taxes and Insurance work in the forbearance.

  3. John E Carlson February 13, 2021 at 9:55 am

    I’ve been trying to get a COE for a VA loan for months, nearly a year, but I cannot. Why? Because I cannot get a copy of my DD214 out of the archives (dates of service too long ago to be available online). I’ve applied multiple times for my DD214 and only ONCE received an answer — a summary of benefits, including “honorable discharge” and “service connected disability” status, my benefit amounts, dates of service, etc. But it was in a letter form, NOT a DD214, so the VA (not to mention state level agencies) won’t accept it.

    This would be fine and dandy except for COVID — which changed things. The archives are “closed for inquiry” or something and won’t even respond to email or phone requests for assistance unless it involves a deceased veteran.

    • Anthony February 17, 2021 at 6:23 pm

      Go to your Congressman’s website and there should be a link to submit a congressional. That office will send a request or ask why within 48 jours or so to that agency.

  4. Dwain Kowalske February 8, 2021 at 7:23 pm

    Hello my name is Dwain Kowalske and I would appreciate some assistance with getting a home loan started if that is possible.

  5. Will Lloyd-Owen January 28, 2021 at 10:39 am


    What is the song at the end of the episode? (Artist & Title)



    • Tanner Iskra January 28, 2021 at 11:33 am


      “Machinegunner” or “Machine Gunner” is courtesy of Operation Song and was written by Marine Vetearn Mark McElhenny, Nashville Songwriter Jason Sever and Mykal Duncan

    • Scott Glover January 30, 2021 at 11:19 pm

      I havent seen film or whatever it is yall ar are apeaking of all i know is that it would help mh family and I out a lot would be to get my stimulus check i never recieved a first orsecond one yet and the entire time i calld irs i checked we site they said i was eligible and where waiting on date to send it to my account i waited checked and called did all they asked me to do and last night website was available my status changed from what i stated earlier to sorry we dont have enough info yet they send me a disability check to account once a month so now my savings everything has been depleted and we are barely making it someone somewhere please help i wouldnt ask if i didnt need dont know what else to do?

      • Tanner Iskra February 2, 2021 at 2:30 pm


        I’m truly sorry to hear that you’re going through this. As I am in the VA, I don’t have any insight into the IRS. All I know is the website that they direct everyone to:

  6. Robert Allison Smith jr January 20, 2021 at 11:24 pm

    They still charge interest if you owe the government money that is what they don’t tell you.

    • Tanner Iskra January 21, 2021 at 9:17 am

      Hi Robert,

      If you owe the government money? This is about home loan forbearances which have nothing to do about debt to the government. However, there is no interest charged by the lender during the forbearance period. I asked that question and it was addressed in the episode.

Comments are closed.

More Stories

  • Here are the most asked questions and answers about Long COVID. Also, a list of many of the symptoms. Use this list to tell your clinician or care team.

  • Check in for your appointments using your smartphone allows you to practice physical distancing while offering ease and convenience.

  • Today, VA named finalists and Promise Award recipients in Mission Daybreak—a $20 million challenge to help VA develop new suicide prevention strategies for Veterans.