Search Results

VA’s 2026 Customer Experience Symposium honored employees and teams who transformed Veteran feedback into meaningful improvements.

Home-Based Primary Care (HBPC) teams now have a faster and more secure way to support Veterans in remote areas, even those without internet access, thanks to the recent implementation of the Oracle Health Community Care app, formerly known as Mobile Care.

Employees and VA facilities were recognized for their exceptional customer experience during the Customer Experience Symposium, Sept. 13-14.

December 10-17—during the “PACT Act Week of Action”—VA medical centers around the country will be holding in-person town halls to provide information on VA health care eligibility and benefits.

Christopher Carver is an IED survivor and Purple Heart recipient. His experiences have helped earn him Spokane's Employee of the Year honors.

Army Veteran Kristie Townsend is competing for the first time at the National Veterans Wheelchair Games, which has been shown her a whole new world of opportunity.

  Face of InnoVAtion is a regular series from the VHA [...]

In a landmark event for Veteran health care, VA began using its new electronic health record (EHR) system at select facilities in the Pacific Northwest and Las Vegas on Oct. 24.

VA is implementing its new electronic health record (EHR) system on Oct. 24 at initial sites in the Pacific Northwest. The implementation improves how clinicians store and manage patient information, including visits, test results, prescriptions and more. This will also mean some changes to how Veterans access their own health data online if their VA facility has changed to the new EHR.

Veterans seen at VA Central Ohio Healthcare System facilities can now schedule their medical visits using a new online tool, which rolled out Aug. 22. The tool, called My VA Health, uses VA’s new Centralized Scheduling Solution (CSS) — an all-in-one system — to provide Veterans with cutting-edge capabilities to make and manage their appointments.

In a time of painful grief, a Veteran’s family paused to thank VA staff for taking care of their Veteran husband and father on his last night. “It brought so much comfort to our family.”

A new video features three Veterans and a caregiver, who offer their perspectives on why VA’s Electronic Health Record Modernization (EHRM) is important for former service members.