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Patient advocate: “The relationship between VA and the Veteran makes good things happen. It’s about working together as a team.”

Army Veteran and retired officer Martin Longoria is a patient advocate who “Likes to help the Veteran any way I can, whatever it may be.”

A gallon of gas was 36¢ when Geneva Robinson started at VA. A Patient Advocate at Birmingham VA, she says, “Veterans are my family.”

Patient advocates are available at VA medical facilities to listen, document and manage your feedback, including compliments, concerns, complaints, and customer service-related issues.

Patient advocates are available at VA medical facilities to listen, document and manage feedback received from Veterans, family members, and caregivers. There’s one in every VA hospital.

Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns and compliments, and use data to make continuous improvements to VA overall.

After years of research and development, VA unveiled the Patient Advocate Tracking System Replacement and has implemented it nationwide.

“Words cannot really describe the level of dedication, loyalty and [...]

On one side of a counter, a disgruntled Veteran points [...]

VA Patient Advocate Harry Corre at the West Los Angeles [...]

Army Veteran Kyle Blake found healing from PTSD and addiction with support from his wife and Northern Arizona VA therapists. He now advocates for fellow Veterans.

“As we care and improve our employees’ wellness, we improve care for our Veteran patients.”