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The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share examples of how our strong partnerships have made the experience of our Veterans easier, more effective, and more emotionally resonate.

On Dec. 8, 2020, U.S. Army Veteran David Harker will celebrate his 75th birthday. He may recognize the accomplishment while on his daily five mile walk, or by taking a drive in his 47-year-old car – a 1973 Corvette he’s owned since it was given to him by classmates when he returned from Vietnam after spending more than five years as a prisoner of war.

As a crowd of people gathered around Jonathan Nguyen, he spoke to a mannequin lying in a hospital bed. This one talked back. As its eyes blinked and chest cavity moved from breathing in and out, it told Nguyen about its pain. This interaction displayed the latest simulation center for improving Veteran care, unveiled Sept. 17 at the Hunter Holmes McGuire VA Medical Center in Richmond, Virginia. The opening coincided with Healthcare Simulation Week Sept. 16-20. Simulation is a rapidly growing program within VA, said Dr. Scott Wiltz, associate medical director for training at the SimLEARN National Simulation Center in Orlando, Florida

VA’s Intermediate Care Technician program is a career track for former medics and corpsmen, and it helped Justin Fowler pursue an RN career.

VA is doing many things to prevent identity theft for Veterans, from mandatory training for all employees and contractors in cybersecurity awareness and privacy to eliminating the use of Social Security numbers in its business processes.

Veteran, GE Veterans Initiatives program manager

The Get Skills to Work program helps prepare and place Veterans in long-term careers in advanced manufacturing.