Customer Service

Are you a Veteran with an upcoming health care appointment? Need to quickly check the date of your last tetanus shot? Need to remember what antibiotic you last took? Need to review your health records before your next visit? Finding what you need, when you need it, in your VA health care history can seem daunting. It doesn’t have to be. One quick and easy solution is third-party applications.

OIT’s new financial management tool is making it easier for Veterans to access and manage their debt with VA.

Behind the vaccination scenes, a few steps back from the “front line,” are the support staff who enable care delivery for the 68,000 Veterans enrolled with the Central Virginia VA Health Care System.

VA's service recovery and customer service efforts are focused on listening and responding to Veterans' feedback with action.

By assembling all VA and local community partners in one place, Veterans are triaged and onboarded immediately to meet their needs.

The Customer Experience Cookbook provides a guide to government agencies looking to build customer experience capabilities.

The VA Secretary’s Center for Strategic Partnerships (SCSP) highlighted its programs' progress at the State of Veteran Customer Experience Facebook Live event on October 20. The live event featured Veterans talking about their experiences with VA and partner programs, noting that many had exceeded their expectations. 

The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share examples of how our strong partnerships have made the experience of our Veterans easier, more effective, and more emotionally resonate.

You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in South Carolina. They were celebrating their special LEMONADE pledge to all Veterans.

Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns and compliments, and use data to make continuous improvements to VA overall.

Patient Experience Week sheds light on the importance of a positive patient experience and celebrates those who excel in delivering a consistent, exceptional patient experience, also referred to as customer service.

The Service to the Citizen: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives.