• VA embracing virtual reality to enhance the patient discharge process

    VA developed a new VR patient discharge app that builds empathy for Veterans and provides guidance on communication during hospital discharge.  

  • Quiet Zones improve Veteran patient experience and recovery

    The Iron Mountain, Michigan, VAMC is quietly helping their patients have a more restful experience while staying overnight at the hospital with quiet kits.

  • Columbia VA staff pledges to make it the best

    You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in South Carolina. They were celebrating their special LEMONADE pledge to all Veterans.

  • Eight VA facilities recognized for patient experience achievements

    These VA Medical Centers and employees were recognized for leading America's largest health care system in patient experience improvements.

  • Patient Advocate Tracking System Replacement Tool enhances the Veteran experience

    Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns and compliments, and use data to make continuous improvements to VA overall.

  • Philadelphia VA surprises Veterans with birthday calls, employees with salute to staff

    U.S. Marine Corps Veteran Anna Maria Lugrine received a call from VA on her 97th birthday. 

    Anna answered, "Hello, I don't even know when my birthday is anymore" and laughed. The VA employee and Anna had a long conversation about her service, her work selling U.S. bonds during World War II, and her 8 children and 19 grandchildren. Using a list of almost 6,000 Veterans aged from 22-102 years old, Philadelphia VAMC employees are calling Veterans to wish them a happy birthday, while also checking on their patient experience.

  • My Life My Story program interviews Veterans across the country

    Each weekday VA shares a Veteran story and you are invited to listen in to the My Life My Story program.

  • Journey maps: Plotting the moments that matter to Veterans and their families

    Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the Veteran Journey Map and dozens of others since then.

  • Whole Health approach centers around what matters to You

    Whole Health is VA’s cutting-edge approach to care that supports Veteran health and well-being.

  • Veteran improvements focus of modernization fair

    Veteran improvements were the focus of a modernization fair held Jan. 29 at the Veterans Affairs Central Office in Washington, D.C.

  • Patient Experience Roadshow shares Veteran feedback with VA employees

    Patient Experience Roadshow teaches NY VA staff about moments that matter to Veterans for continuous improvement efforts.

  • The future of Patient Experience at VA

    VA leaders recently met to lay the ground work to deliver best patient experience anywhere.

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