Patient Experience

The Western North Carolina VA Health Care System (WNCVAHCS), and its main hospital the Charles George VA Medical Center in Asheville, North Carolina, was recognized for its exceptional commitment to employee and patient experience, as demonstrated by its performance metrics.

Patient Experience means care and service are delivered in an exceptional and consistent way.

VA is on a journey to improve the patient experience for every Veteran receiving care at medical centers and other VA facilities nationwide.

VA hospitals outperform the private sector in patient experience according to new survey data.

“My father always stressed that every Veteran should be treated with respect. The most important aspect of a Veteran’s experience is to reinforce that every Veteran is valued and respected.”

Staff at the Central Arkansas Veterans Healthcare System recognize how stress impacts daily life and are promoting stress management programs to improve the overall health and well-being of Veterans.

The Oscar G. Johnson VA Medical Center won the Best Experience Award in its category, marking a fourth consecutive Excellence in Patient Experience Award for the medical center. 

VA developed a new VR patient discharge app that builds empathy for Veterans and provides guidance on communication during hospital discharge.  

The Iron Mountain, Michigan, VAMC is quietly helping their patients have a more restful experience while staying overnight at the hospital with quiet kits.

You might have missed National Lemonade Day but it was a great day for the Columbia VA Health Care System in South Carolina. They were celebrating their special LEMONADE pledge to all Veterans.

These VA Medical Centers and employees were recognized for leading America's largest health care system in patient experience improvements.

Upgrading technological tools for VA's Patient Advocates helps Veterans and staff to better track concerns and compliments, and use data to make continuous improvements to VA overall.