“I have used a motorized chair. I have used a manual chair. This work I do is important to me because I know how it feels.”

Martin Sheppard served in Operation Desert Storm with the Army’s 8thInfantry Division and later with 10th Mountain Division. He can relate to other Veterans, especially combat Veterans. He suffered an injury during his active duty service that crushed his knee and broke his spine, so Martin knows, intimately, the reality of depending on wheelchairs.

Now he serves as a prosthetics equipment servicer at the Charles George VA Medical Center in Asheville, N.C.

After his accident Sheppard endured nine knee surgeries and one emergency surgery on his spine, after a spinal cord tear and pressure on nerves left him temporarily paralyzed from the waist down. The spinal surgery was successful and, after rehabilitation, he can now walk.

“He has always taken care of me,” said John Rice, a Veteran and beneficiary of Sheppard’s work. “He does all he can to help me.”

Rice is one of the more complex cases for Sheppard because he is a double amputee with a high above-the-knee amputation on one leg and a below-the-knee amputation on the other leg. Rice’s unbalanced body symmetry makes it difficult for him to fit comfortably to his motorized chair. As with all patients, Sheppard spends extra time ensuring Rice has what he needs.

“People like John make you want to come to work,” Sheppard said. “You can see the impact in their lives and that keeps you going.”

Sheppard’s work extends far beyond his wheelchair shop on the medical center campus. He makes frequent site visits to vendors who are contracted to work with Veterans in Western North Carolina. Like Sheppard, the vendors help with a range of mobility issues, including manual and power wheelchair repair, vehicle lifts and ramps for patient homes. Sheppard makes sure the vendors deliver the services promised and that they treat his fellow Veterans with respect. Occasionally he’ll visit Veterans’ homes to inspect the vendor work and mediate disputes, but mostly he spends his time working from his shop in Asheville.

Sheppard is also, perhaps, one of the most well-connected employees of the Charles George Medical Center. He serves and has direct contact with about 3,000 patients in Western North Carolina, and his work touches both inpatient and outpatient care. He also works with several other VA departments, such as electrical and welding shops, to build or modify custom devices for his patients.

“It’s a complicated job,” he said, “but the way I feel is that whatever comes in my shop goes out better. Sometimes I repair equipment, sometimes I clean it. Sometimes I just listen to Veterans and have a conversation and help them improve their mood.”

Being a one-man shop also has disadvantages beyond an enormous workload.

“If things screw up – it’s my fault,” Sheppard said. “It also means that after this many years, I’ve figured out how to fix most situations.”

In 10 years of working with thousands of Veterans, Sheppard has seen many changes in his patients’ conditions. Usually the migration goes from good to bad – Veterans lose mobility and need to use motorized chairs. Occasionally he will see patients change from motorized chairs to manual chairs to walking again. When that happens, patients like Sheppard usually keep a chair handy, just in case.

“I keep a manual chair because while I can still walk, I can’t walk too far,” he said. “If I’m going out for a while with my wife and kids I usually take a chair so that I can keep moving.”

And he says it’s all about moving.

“You don’t want to use a power chair if you can help it. You don’t want a scooter either. Once you go power your health could decline. My advice is to stay active as long as you can.”

Randy McCracken is a U.S. Army Veteran, former medic, computer specialist, and now a My HealtheVet Coordinator for the Charles George VA Medical Center in Asheville, NC.

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Published on Dec. 11, 2013

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One Comment

  1. C.B. "Cork" Motsett December 18, 2013 at 4:17 pm

    Please explain how I can appeal a decision by the Chief of Prognostics who has made a decision but refuses to provide any evidence or proof to support his position. Further, he has directed the Company that is responsible for servicing my wheelchair not to accept my phone calls and to direct all questions to him. Unfortunately the Chief has not returned any of my calls, more than 10.

    I responded to his letter with his decision refusing to repair my chair and claiming damage to be due to abuse. He responded by e-mail in less than 90 minutes restating his decision and ignoring my request/sic demand for proof of abuse and “severely bent rim”.(It was not bent at all, it was not dented.)

    His title is misleading as he is an Administrator with no technical experience or knowledge.

    What can I do to force an appeal and the production of evidence?

    Thank you.

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