In this episode of Borne the Battle, host Pablo Meza speaks with Rebecca Keough, who shares her journey from serving in the Army to becoming the Veterans Experience Office (VEO) Contact Center director. Here, she shares how MyVA411 helps Veterans navigating VA services.
What is MyVA411?
1-800-MyVA411 (1-800-698-2411) is an easy-to-remember phone number linking Veterans to VA resources. Established in 2020, it’s a “front door” for callers to talk to VA. Callers can “share concerns, offer recommendations, or ask questions” about VA care, benefits and services.
Available 24/7, the team behind MyVA411 handled 1.2 million phone calls in 2022 with an average response time under 28 seconds. Best of all, it’s available to all Veterans, regardless of whether they are enrolled in the VA health care.
Borne the Battle Veteran of the Week:
Navy Veteran Clarence McClusky
https://feeds.transistor.fm/borne-the-battleSubscribe and Listen on Your Favorite Podcatcher:
Topics in this story
More Stories
Under Secretary for Health talks with two Veterans who have benefited from a groundbreaking new way to attach a prosthetic limb.
Podcast panelists discuss PTSD and aging and potential treatment options.
On the Ending Veteran Homelessness podcast, learn how the harm reduction approach to substance use can help homeless Veterans.
Stop using vanity phone numbers – they are not accessible to all and they don’t automatically become links on mobile devices like the number.