Veterans get help with VA health care enrollment, benefits, in successful VEAC event

In the depths of winter, a warm front of hope swept through Delaware and Southern New Jersey, not with the changing climate but through the dedicated efforts of all who supported VA’s Veterans Experience Action Center, or VEAC. From Dec. 12-14, a virtual VEAC event became a nexus of support, serving 228 Veterans with dedication and respect.

VA, state and community partners connected with the Veterans for one-on-one help in VA health care enrollment, claims and appeals filing, PACT Act eligibility, survivor benefits, community resources and much more.

But this event wasn’t just about providing services. It was about offering a hand in solidarity, recognizing the silent battles our Veterans face daily. It stood as an embodiment of a commitment from VA and our state, local and community partners to honor the sacrifices made by those who have worn our nation’s uniform.

The voices of Veterans resonated with appreciation and relief and echoed in the virtual corridors where they received guidance. The anonymous praises were a testament to the outstanding service they received. One Veteran said of his experience, “The VA representative was outstanding! Knowledgeable, prepared, friendly and patient. Researched answers in real time and collaborated with other representatives to ensure correct answers. Much better than a ‘cold call’ to VA. Nice Job. Should be expanded.”

Another Veteran was surprised and even a bit amazed at the quality of his customer experience from this event, saying, “Even though I missed my call, I was able to call back and got connected to a rep. Also, I later saw a voicemail that stated that my designated rep called me back. No other company/business would ever do that. Thanks so much.”  The simple act of a call back touched this Veteran deeply, a gesture of respect and acknowledgment so often overlooked yet profoundly valued. These stories of gratitude and recognition filled the event, each one underscoring the profound difference the VEAC made in their lives.

Veterans react with overwhelming support for VEAC event

These sentiments were more than just words. They were mirrored in the impressive statistics that reflected this VEAC’s success:

• Ease (84.2%): Veterans found a seamless experience, a stark contrast to the complex processes they often dreaded.
• Effectiveness (83.3%): The solutions provided were not just immediate but impactful, as reflected in the high effectiveness rating.
• Emotion (97.4%): The emotional support offered was exceptional, with Veterans feeling genuinely understood and cared for.
• Trust (78.1%): Almost unanimously, Veterans expressed a renewed sense of trust in the VEAC’s ability to meet their needs.
• Promote (90.4%): Every Veteran surveyed indicated they would recommend the VEAC to their fellow Veterans, a powerful endorsement of the VEAC’s services.

With the triumph of the December event, the VEAC Program is now setting its sights on supporting service members who will be returning to civilian life and those recently separated with ties to Alaska. From January 23-25, the next VEAC event will continue this mission of service and support. It’s an essential milestone for those transitioning from military to civilian life, offering a guiding light through their continued journey.

The call is clear and resounding: Spread the word of the VEAC’s good work. Let every Veteran know that these events are a confluence of respect, assistance and community. VEAC stands as a testament to the nation’s unwavering gratitude, a place where Veterans’ needs are met with expertise and hearts full of gratitude.

As we look forward to the Alaska event, let’s carry the spirit of December’s success with us. Share these stories of hope, encourage participation and continue building on the foundation of trust and satisfaction VEACs have established.

Let’s ensure that every Veteran understands the full extent of our nation’s appreciation for them. Through VEAC events, we can turn that appreciation into action, providing support that echoes the honor of their service.