image of the awardee with Secretary Bob McDonaldOliver Villalobos, Jr., a Marine Corps Veteran, was presented the President’s Award for Customer Service Dec. 13, for his customer-focused approach in providing Veterans world-class benefits and services as the grounds foreman at the National Cemetery Administration’s Riverside National Cemetery.

“I am part of the third generation of my family to serve in the United States Military, so for me and my family this is the greatest honor and the proudest tradition we have. Now, I am a Veteran and caring for military families and personnel allows me to continue to serve my country. Here at Riverside National Cemetery, we only get one chance to get the service right, so we always demand the best of our employees to provide the Veteran and their family with trusted service and a little bit of comfort in difficult times.”

The President’s Award for Customer Service is part of the Federal Customer Service Awards Program, which was established in 2015. The program recognizes, promotes, and rewards service excellence, professionalism, and outstanding achievement by federal employees. The program helps identify effective practices that can be replicated within and across agencies.

“Oliver Villalobos is a true servant leader who personifies the dedication of NCA employees across the nation by ensuring Veterans have a final resting place of dignity, honor and respect,” said Ronald E. Walters, Interim Undersecretary for Memorial Affairs.

A total of 10 awards were given nationally to federal employees and teams working on initiatives with a direct impact on customers.


This article was submitted to Vantage Point by the National Cemetery Administration’s Pacific District office.

Share this story

Published on Dec. 20, 2016

Estimated reading time is 1.4 min.

Views to date: 121

3 Comments

  1. Kathleen Monday December 27, 2016 at 1:33 pm

    Congratulations Oliver! Great job!

  2. Oliver Villalobos December 27, 2016 at 10:37 am

    Thank you very much Sir, The Department of Veterans Affairs and I are proud to serve the Veteran and their families in their time of need.

  3. Steven Gordon December 22, 2016 at 5:31 pm

    Congratulations and Thank You, Mr. Villalobos! Well done!

Comments are closed.

More Stories

  • This summer, Ellsworth Cemetery in Westminster, Maryland, held a headstone dedication for nine U.S. Colored Troops. The community practice of identifying and restoring unmarked graves has increased, particularly at historic Black cemeteries.

  • The PACT Act will help VA provide health care and benefits to millions of toxic-exposed Veterans and their survivors. Veterans have already begun to apply for the benefits.

  • VA National Cemeteries and Carry the Load will hold a National Day of Service on Sep. 9 marking the 21st anniversary of the 9/11 attacks.