As part of a Veterans Day special to honor those who have served in the U.S. Military, Amazon is proud to offer $40 off one year of Prime membership to all Veterans and active military from Nov. 6-11.
After clicking the above link, sign in to your Amazon account or create a new account. Then you will be prompted to verify your military service.
The Veterans Day promotion discounts the Amazon Prime membership fee from $119/year to $79 for one year. This is a one-time discount and the membership fee will return to standard pricing upon next annual renewal. New and existing Amazon Prime members are eligible. If you are a Prime member, this purchase will extend your membership by one year. Visit the link above to learn more about the terms and conditions.
Disclaimer: The sharing of any non-VA information does not constitute an endorsement of products or services on the part of the VA.
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After numerous back and forths with Amazon customer service I was still not able to get their system to work properly. Today I was able to call and was told that the offer has expired even though they knew I had tried to sign up numerous times and had sent them the information they requested.
I am not impressed with how they handled their error. Other business’ have no issues verifying my eligibility for their offers.
I made the unfortunate mistake of applying for this discount, intending to extend my current Prime membership. What they did not say is that it would kick off any household members who currently are invited to share my Amazon prime benefits. They now have to pay for their own Prime membership. I asked for a refund, and Vanesa B, an Amazon customer service supervisor, flatly refused, reading from a script saying there were no refunds allowed.
Disgusting. Deceptive. A rare example of extremely poor customer service from Amazon.
I never got it to work, and never received any replies until about 40 minutes before then end of the promotion, instructing me to do what I already did, but never addressed the issue. I replied to that e-mail, and all I’m getting now is canned responses from India saying the promotion has expired, period, and never addresses the issue of the discount not working during the promotional period. I did speak from someone that was actually located in the U.S. today who gave me some hope, and said to wait a couple of days for a response to the issue, and gave me a number to call if I don’t hear anything back. In the meantime, the customer service agent suggested I send an e-mail asking them to follow up with me. I did that, and got a response back from India, saying (Can you guess what they said?):
(Start quote)
Hello,
Thankyou for the information
My name is Prachi, I’ll assist you further
The Prime Veteran’s Day offer has been expired and is no longer available.
This offer was valid only between the 6th and 11th of November, 2019.
As the last date for this offer has expired, you’ll not be able to avail the offer.
I hope this information helps.
We look forward to hear from you.
Best regards,
Prachi T.
Amazon.com
(End quote)
Awesome. Just awesome. No, the information did not help. I’ll continue to wait for the response that the “real” customer service agent told me to wait for.
I’m still trying to get veteransdayamazon with amazon. This jas been going on four days. They say I was verified but I can’t sign up because of a glitch. Now they know they’re doing this to many veterans. Save money for them. They don’t serve veterans but they want public to think they do. After these past days have gone they say its too late!!
Had the same issue that I was not able to take advantage of the sweet deal that really was not available. Spoke to two customer agents and both were are of the issue but still could not help with the discount. Thanks to Amazon for offering the discount but not really fulfilling it.
Bait and switch. “Thank you for your service Amazon”
I have tried to redeem this offer (prior Nov 11) and it did not work.
Please advise the process to which I can accept this offer, if still available.
With sincere thanks for recognizing our veterans!
Has anyone gotten this to work ?
Oops, something went wrong.
Sorry, we’re having trouble processing the request. Please make sure your information is correct, and try again. If that doesn’t work, contact our Customer Support team at VeteransDay@amazon.com
It expired yesterday
Same thing happened to me! It will not let me sign up for the Amazon Prime VeteransDay/Discount
I even emailed them and they asked for information which I gave and I even attached a copy of my ID verified by id me! I hope you will email me tomorrow and make this good!
Steve Nichols
Well, here we are day 4, now it is November 11, and after trying multiple times on the Amazon site to sign up for my Veterans Amazon Prime Discount, still no luck. I sent and responded to all the emails and been on the phone with customer service. They have no idea what to do. The VA needs to make this right. How sad, so many Veterans having problems signing up and the VA doesn’t bother checking the blog to see that there is a problem and give us a solution. Way to go VA.
we have the same Oops problem. Our Prime Account is in my account and my husband is the career veteran, now retired. Filled out with my birthdate since the account is in myname. Oops. Filled out with my husband’s birthdate. Oops.
How does the VA need to make this right? Amazon is a private company, keep complaining to them. The blogger here was just reporting what Amazon was offering. We couldn’t get it to work either, but at least we’re smart enough to know the problem is with Amazon, not the VA. Cheez
They should offer this all year round for Miliary Veterans not just during Veterans day.
I have been trying to get signed up for this for going on three days. I have chatted with Amazon, wrote them and still no deal. Even the person helping me couldn’t get it to go through. I’m a prime member and a senior citizen. I’m a veteran of the Air Force. I think they should extend this since most veterans can’t get signed through no fault of our own.
I tried many times to get this discount, even talked to someone one the chat line. I tried different links, and I could never even get past the continue button to get an OOPS!
Count me among the frustrated! I stated my name as it is stated on my DD 214. First I stated my date of discharge from active duty, then my discharge date from the Naval Reserve. I have also been verified through ID ME. Nothing works.
I had the same issue. To top it off,when I called customer service, I kept getting put on hold and after 30 minutes of wasting my time I decided to call it quits.
Did not work for me. USAF from 1969-1976. Tried twice and both times got an “oops” message. Very frustrating, waste of time.
I talked to Dave at Amazon and was told they are having problems due to large demand. He said offer will be good now till Nov. 15, 2019. I hope he was telling the truth.
I am a prime member and am having problems getting $40 veterans discount – I have included all information required several times – HELP PLEASE – floyd58@comcast.net
This was an f’ed up promotion. Cancelling my membership. Amazon needs to make this right. This was a whole bunch of chasing the tail for no reason. Thanks for wasting our time VA and Amazon!
Does the discount apply to a widow of a retired military veteran?
After several attempts on different devices I got the same oops error. I contacted a rep thru the amazon chat, spoke with 5 different people, they locked me out of my account, not one link they sent me worked. Don’t waste your time! They clearly do not want to honor the discount they are advertising.
I ended up sending an email to Jeff Bezos regarding the issues we’ve all been experiencing. I got a reply back from someone on the Executive Customer Support team within a few hours. They took my information and did something on the back-end (don’t know what) to correct the issue. They sent me an email this morning asking me to try the link again and this time everything worked fine. I provided a link to this blog urging them to investigate and emphasized the frustration being felt by all.
Just finished, work right away, used my husband’s info, account is in my name went thru with np problems. Be sure to use spouses name and age and termination date
opps x3, email, replied, now waiting? total time, 12 mins wasted. priceless amazon, great reminder of being in the army.
Didn’t work for me didn’t work for me either. I tried with my maiden name and married name. What a sham!! :-(
Did it last night and worked great! Must use link in this article. Entered my Amazon info, name, DOB and in a few minutes, it added 12 months to my existing subscription. My Account is now good until Feb 2021. Coworker was also successful today!
Nice idea, but no link to get help or phone number to call to get help with verification. Waste of time. I have 3 discharge dates, one of which is a retirement date. None of the three worked. Amazon has got to do better.
This suggestion is for Amazon.
1. Add up all of the money you spent on this promotion.
2. Next year, give that same amount to various charities. That way the money will be spent on all Veterans; not just the ones that belong to Amazon prime.
I have been trying since this was posted to me and keep getting ( oop!) like everyone else! Really getting pissed!
call this number 888-280-4331 I had to sent a email to the web site veteransday@amazon.com and tell them what was going on with me trying to get the discount. they help me get the discount.
Oops, I wasted $40 of my time trying to get this promotion to work. I followed their instructions and talked to a representative who didn`t seem to know much about the program. Guess if they made it difficult to enroll they could save some $.
I didn’t have much luck, spent hours on this stupid discount ploy. Wasted way too much of my time to make it worthwhile. I guess i will just pay the full price just like the non veterans do…
R. D’Albert
Trying to register for my discount. Always “oops”. Hon Dis. January 1972. Have prime–any help??
This was a little frustrating but I was successful. I tried more than 3 times, but that was probably successful because I closed the browser window and then returned to this page to click the link again and start all over. I don’t think that this checks against your DD214, they take us at our word. I know the approximate month that I was discharged and there was no issue. I appreciate this offer by Amazon and I have now extended my existing Prime membership by a year.
I agree. Doesn’t work. Who do you contact?
Must be a joke as I have tried many times. Nothing works.
This also does not work.
If you are going to give us something you should just give it whole hearted. Tried several times to get their (offer). Veteran from Ohio
I should have checked here first! Would have saved myself much time. Our account is also in my wifes name which no allowance has been made. Even tried the chat room and probably will still be waiting for a reply into next year.
Thought……. Amazon problem or V A problem??
My name is on our amazon account also and number1 I keep getting oops out. Number 2. . My husband is retired from the military and we would appreciate it if we could get the Amazon discount. Just because the account isn’t in his name, we’re still married and live together. I don’t see how that should be an issue. My husband put 26 years in the military and I raised 5 children almost by myself. I put my time in also. I served my time on the home front. I supported my husband and all military personnel back then and I still do. I’m very thankful to them for our freedom, and their sacrifices everyday. GOD BLESS OUR MILITARY ♥️
I have an account in my name, my husband is the veteran. When I inquired the Amazon rep told me to have him sign up and I would get the reduced rate at my next sign up date, 9/2020. I don’t believe that’s going to work as I’m sure they’ll take the money now. Not a very well thought out plan for loyal prime members. Hope Amazon is paying attention to the bad publicity.
Worked the first time, just asked for DOB. I’m guessing it went through because I previously verified through sheer I.D and ID ME site.
I verified through ID ME as well, but it still did not work for me.
Thank you all for your comments. I have a disability and can already tell that I don’t want t spend what appears to be hours futzing around with this. If you all hadn’t been kind enough to post your comments I would have spent the morning in internet hell.
Kept trying to put in my birthday! Jan 5, 1934! I enlisted as Grace McLeod but married in Sept of 1956! My name discharge was grace Bohan! Maybe that was the problem. I was a Navy Wave!!
Kept trying to put in my birthday! (redacted) I enlisted as Grace McLeod but married in Sept of 1956! My name discharge was grace Bohan! Maybe that was the problem. I was a Navy Wave!! What the heck is a captcha??? Says mine is empty!!
Grace Bohan I would not post my name and birthdate on any public site. Thieves use this info to steal your identity. Just trying to help you.
I have tried multiple times. It keeps coming back with, oops! Guess I’ll call them tomorrow.
worked for me. no issues.
I was told the same thing my customer support so I emailed the above listed email address. I have not received a response yet.
I got a response right away and they fixed it.
Did not work for me, first amazon rep. did not even know about the program. The second rep. I got today said they are working on the problem and I should try again after 48 hours. I guess they are going to fix it after the program is over. This is real bad for amazon, e-mail jeff bezos himself, he does not like screw ups that make him look bad.
However….if the spouse of the veteran already has Prime under their name there is no way to get the benefit to that account . You would need to create a NEW account using the veterans information. Therefore, in my case, I would have a current Prime account for which I paid $119 good through July 2020 and another account in my husbands name for which I would pay $79, good through Nov 2020. Overlapping accounts at the overall amount of $198. Good intention but a fail on the part of Amazon not considering this scenario.
This is what happened to us. My husband was in such a rush to get the $79 account that I did not have a chance to research what was going on. So I now have the $119 account in my name which expires in January 2020, and my husband has his own Prime account that expires in November 2020. We also both “share” one another’s account. As you said, we now have overlapping accounts. What a mess! I’m going to cancel my Prime account under my name.
Same problem here…my only consolation is that the Customer Service rep went above and beyond to try to help us out. I have a military ID but I am the spouse and our Prime Account is in my name.
Add me to the list of disappointed veterans that were once again used to benefit corporate America.
Add mine to the multitude of previous comments. Don’t offer a program that you did not bother to properly prepare.
Tried and failed since our Prime account is in my wife’s name and I am the veteran.
Customer Service suggests I try again and if it fails, go to this site.
That is called passing the buck since they (and I ) knew it would not work.
I am sure the PR people at Amazon are being praised for their GREAT veteran support. BS
Still not working! So I used my phone and worked fine.
No issues, updated current subscription one year from next due date.
Hello, I keep getting the “Oops, having problems with your registration”, please any help will be greatly appreciated.
I tried several times and kept getting Oops, something went wrong. I tried the customer service chat room and was left hanging there. I had all the information correct they were asking for. I’m a prime member already, I just think Amazon doesn’t really want to give us a discount after all.
I also have jumped through all of the hoops and all of the “oops”. Chat, phone and email. Not sure what the problem is but I congratulate those who did get the discount.
Heard from CS today and they sent a link, said to try it again. It worked!! Thank you CS.
Checked my retirement papers for discharge date, entered correctly. Keep getting opps opps opps opps OPPS OPPS OPPS I do not remember how many times. THANKS FOR WASTING MY TIME………
Same problem, using actual dates from DD214 the process does not work for me. I have all my military paperwork, discharge certificate and all DD214s. It says 3 tries and you’re out, I’ve tried two times and don’t want to risk the third. This is BS, how can a company like Amazon screw this up?
I’m a current prime member, trying to take advantage of this deal isn’t going well.
Gene
Same thing was happening to me. I was aware of the 3 attempt rule so when it came up “Woops” I just contacted customer service and played a little hard ball with them. Nothing rude or nasty. Just pointed out how bad this makes Amazon look. If enough vets notified the local newspapers and TV or radio stations it would be terrible PR for them.Worked. Extended my membership for a year. Sometimes you have to grab the bull by the horns.
Paul Maran Don’t know how many times I’ve tried even went to my retirement papers for exact discharge date opps opps opps opps OPPS. 14×18 = 252 can not even give the answer to the
A Amazon rep had me to cancel my regular subscription and then try the enter my information to receive the discount. Kicked me out 3 times. ?????
Worked for me. Had to enter Full name and discharge date. If you are a veteran, then check the no box on the first question. Then the. Discharge information request comes up. I am already a prime member so extended it a year at $79.
*** Be sure to use veteran’s DOB!! Even if renewing a current account in a spouse’s name, for instance. This is what made the difference for my application!
This is BS. Was this just a ploy for Amazon to get the spotlight while once again Veterans get f’ed over.
I think the discount is a ploy to look good. It doesn’t work for me either, all roads to help take you to the same place. Sorry, it seems to be a PR stunt…
So I did receive the discount. I first entered my contract end date and got the oops message. Then remembered that my discharge from active duty date is different. entered that and received the discount. It may the reason why some people are getting the message. Hope this helps.
Did not work. Called Prime customer service and they said the site was down. She said she would call me back when the site was working again. She promised!! Really!
I am a Prime member already, due to reup on Feb, 2020 so I filled out the form on my iPhone and got the discount immediately. No fuss/no muss/ no hurry up and wait. :)
Happy Veteran’s Day to us all!
Tried several times. I just goes in ‘silent death’ mode. When you go back and try to re-enter the info, it does not let you enter your birthday, which is required.
super-bad reflection on Amazon, if so many people are wasting their day trying to get this to work, but it won’t. This his probably generated a million dollars worth opf negative feedback
Would not work for me. It seems to be no use after several tries. Oh well.
I would like to know that as well…I do carry my up to date military spouse ID.
As with many others here, this did not work for me. I followed the instructions exactly to no avail. Contacted Amazon support – they were unhelpful except to acknowledge that many others are contacting them with the same issue. They say they’re working on the problem, but that I’d have to wait until tomorrow to try since I exhausted the 3 try limit… only because they instructed me to do so!
didnt work. tried twice. gave me the oops message. sent a note to support with all I fo. response from support said to provide the info which I had. provided info ag as in ans receive DC another note saying to call them. support person didnt know what to do. since I’m a prime member already, they want to cancel my account and then reopen it for the discount. but, dont get credit for the three months remaining on my membership. this is crazy.
I had a similar experience. Amazon front line support hasn’t got a clue.
I had the same experience, only when I started the call back process at Amazon, I got a voice message saying that the number i was calling (it was calling me, i only answered!) does not accept calls. Comforting to hear I’m in good company and that I’m not just operating on low mental batteries.
I tried 3 times and no good. Seems like a pattern. If Amazon can’t get it right, then why offer it, especially on a limited time basis? Forty bucks is a nice discount but how long should we keep trying?
This link seems to be more direct:
https://www.amazon.com/prime/promo/pricing/landing?promoID=A3J87G75D3ZPEJ&ref_=us_mil_assoc&tag=veteransaffai-blog-20
Hope it helps!
did not work for me
Did not work for me. Tried twice!
The system did not work for me. I was not sure if they wanted my active duty discharge date or reserve discharge. For ID.me and Lowes I used my AD discharge year. Tried AD discharge month and year on amazon and it did not work. 2ed try I used my reserve date and it failed. Tried one more time and I’m locked out. I called and they are looking into it but I don’t have high hopes.
Did not work for me. It wrote, “Oops, something went wrong.” I tried twice, and I used the correct dates.
Worked for me. The link sent me to the VA site then I entered my name and discharge date. It redirected my order to amazon and I confirmed the purchase. Using a iPad
It worked fine for me! I verified my Prime Membership with Amazon support and they told me that in fact my membership was extended by one year. This is a great deal, from $119.00 to $79.00.
Does not work. Spoke with an Amazon CSR this morning. They have no clue what to do or how to help!
Finally got a hold of support through chat. Sent me an email which I responded and filled out. Drawback is I have a 24 to 48 hr wait for a response to see if its ok.
Didn’t work for me. I talked to 4 people on the phone, did 2 chats, everyone keeps giving me a different website to go to and they should be able to help…didn’t work. One person told me I could not get in, because I was already a member of prime and I had to cancel my membership…didn’t work. No one I talked to seemed to know what they were doing.
Same for me didn’t work.
It worked for me signing in from my current Prime Member page; as mentioned, if not currently Active or Reserve, check “No” and enter your discharge month and year. The $79 fee will kick in when your current year expires. Thank you, Amazon. ✨
Tried it 3 times after logging into my Prime account. No go……”Something went wrong….” all 3 times.
How is it Amazon is verifying that I’m a vet? Not sure I gave the VA permission to give Amazon my info and I didn’t give Amazon permission to comb my VA records.
“
The link for the Amazon Prime discount does not work Tried in Mozilla Firefox -3 times and i get a error message – called amazon and the support people could not help either was told to send a message to amazon and wait for a reply that address was — veteransday@amazon.com hope this helps
Didnt work, tried 3x and banned me… and Im a Prime member!
I tried 6 times and it won’t let me enroll for the discount, keep getting an ‘oops, something went wrong’ error message. I have my DD214 and am enrolled in the VA, so I am very disappointed right now, and they only offer this for 5 days, so is this going to be fixed!?
Count your blessings. Amazon Prime isn’t for everyone.
Amazon Prime may not be worth it to you if…
You don’t order from Amazon frequently
Your Amazon orders are typically over $25 (Amazon offers free shipping for orders $25+ without prime)
You don’t watch streaming video
You don’t listen to streaming music
It’s clearly stated when you sign up that you’ll be on auto renewal.
Free shipping is only to YOUR address. Not gifts to another address.
Tried to sign up but kept getting an error! Hopefully, the email they list works! Think they’d have the site up and working without errors!
What if you can’t find your DD214 papers?
Any other options available, I know my discharge date?
Thanks in advance for your support,
If you can’t find your DD 214, contact National Archives in St. Louis. Check out their website, and you can request it online. Go to NARA.gov. I do hope your record was not among the millions of records destroyed in the fire in the mid to late 70’s – mostly WWII records.
Worked fine for me. I clicked the link, signed in and verified my date of separation. If you’re having problems try waiting and trying again. It may just be that the server is too busy.
you need to contact VeteransDay@amazon.com
Worked for me. I’m a veteran. Thank you, Amazon!
This worked for the next renewal and all I had to do was log on to Amazon and check out. Thanks Jeff!
It didn’t work for me either. The rep on the phone has no idea about the promotion (doesn’t sound like he’s from this country) and the chat rep says the system isn’t updated for this new promotion.
Worked for me up until payment method. I didn’t want my gift balance put towards this purchase. Hit change, went to another screen, changed it, went to the next screen and the discount was removed. Called amazonprime and am now in the process of exchanging emails. To be continued. Hopeful.
This is BS! Should not treat Veterans like this. Gddamn Bezos.
Just reached out to Amazon via phone. They are having issues across the board because of the amount of traffic trying to take advantage of the discount.
Does it extend your current expiration date by a year, or does it reset it to a year from this purchase date? Im not due for 2 months, don’t want to “double pay”.
Worked for me. If you were in the Guard or Reserve, and are no longer in, try using the last date that you came off of orders for deployment.
Worked perfect! FYI Make sure you are verified through sheer ID site & I.D ME site. I emailed my VA photo yesterday for the target promotion for veterans right now and it wouldn’t work until I sent in proof I was a veteran. Now everything is going through fine.
Does service connected disability qualify for the Amazon discount ?
If you have an account already just login and go to the menu, click on prime and it will take you to the page.
I kept getting an error and Amazon chat support told me to email veteransday@amazon.com.
Update: I emailed them. They replied quickly asking for name, DOB, and whether AD or retired, and a .mil email. They replied to that within an hour saying I was now verified and a link (same as above) but it still didn’t work.
I give up.
I want to know if the discount is available to military widows too.
Me to
It worked for me. Thank you Amazon!
veterans discount wouldn’t work for me
Can’t get this to work as a Veteran. No email listed to contact Amazon and reps on the phone have no idea what promo I’m referencing.
I had to email them at VeteransDay@amazon.com. And shockingly, it worked!
How long did it take after you emailed them?
Link does not work. Hopefully, it will get fixed soon.
Anyone have the help email address?
VeteransDay@amazon.com
Not able to do this, chat said there is nothing they can do
you can contact amazon directly
It worked great for me! tip: if you’re not currently active duty, you have to select “no” when it asks and then select your discharge date. Thanks for the tip VA.GOV :)
Tried verifying my eligibility twice of the three attempts allowed, still no dice. On the phone with a rep and no one knows how to extend your membership so far. Looks like I will wait for a call back on Friday. Nice attempt, but failed at execution so far.
On the phone with Amazon. It seems that there are issues in verification for veteran status, and continues to give an error.
any luck? mine is doing the same
What’s the number?
worked for me. no issues.
Email Amazon if it says it doesn’t work and they’ll help you manually.
Didn’t work for me.. this is the support email the rep gave me in chat: VeteransDay@amazon.com
Not able to sign up. There is a problem with link.
you need to contact VeteransDay@amazon.com
Is this discount available to military widows and his or her surviving family?
Unfortunately the link for the Amazon Prime discount does not work, times out. Tried in Mozilla Firefox and Microsoft Edge, both time out and never go to Amazon