VR&E pilots the Electronic Virtual Assistant (e-VA)

As part of its modernization initiative, Vocational Rehabilitation & Employment (VR&E) is introducing the Electronic Virtual Assistant (e-VA) pilot.

The Electronic Virtual Assistant (e-VA) allows Veterans to reach out to their VR&E counselors virtually.

e-VA is an artificial intelligence-powered virtual assistant which allows service members and Veterans to schedule and reschedule VR&E appointments, text and email their VR&E counselor, and submit documentation. All of this can be done privately and securely from a smartphone, tablet, or computer.

The pilot commenced on March 16, 2020, at the Albuquerque, Hartford, Seattle, and Winston-Salem regional offices and is expected to last through the end of April. National deployment of e-VA is expected to begin in mid-summer.

Veterans in the pilot have responded positively with the new e-VA features, and VR&E counselors have shared the same benefits. VR&E has already implemented many enhancements, and more are on the way as VR&E continues to refine it.

Once these enhancements are complete, the national rollout will begin. VR&E anticipates e-VA becoming the ultimate virtual assistant for connecting service members and Veterans with their counselors.

VR&E Service continues to offer a wide array of benefit delivery options that provide modern, streamlined, and responsive service delivery to service members, Veterans, and their families.

To learn more, watch the e-VA promotional video.

Leland Bermudez is a training specialist at VR&E Service.