As part of its modernization initiative, Vocational Rehabilitation & Employment (VR&E) is introducing the Electronic Virtual Assistant (e-VA) pilot.
e-VA is an artificial intelligence-powered virtual assistant which allows service members and Veterans to schedule and reschedule VR&E appointments, text and email their VR&E counselor, and submit documentation. All of this can be done privately and securely from a smartphone, tablet, or computer.
The pilot commenced on March 16, 2020, at the Albuquerque, Hartford, Seattle, and Winston-Salem regional offices and is expected to last through the end of April. National deployment of e-VA is expected to begin in mid-summer.
Veterans in the pilot have responded positively with the new e-VA features, and VR&E counselors have shared the same benefits. VR&E has already implemented many enhancements, and more are on the way as VR&E continues to refine it.
Once these enhancements are complete, the national rollout will begin. VR&E anticipates e-VA becoming the ultimate virtual assistant for connecting service members and Veterans with their counselors.
VR&E Service continues to offer a wide array of benefit delivery options that provide modern, streamlined, and responsive service delivery to service members, Veterans, and their families.
To learn more, watch the e-VA promotional video.
Leland Bermudez is a training specialist at VR&E Service.
Topics in this story
More Stories
The “Increase Your Credit Score” workshop will be a live event with credit experts whose aim is to help you bolster your credit score and financial stability.
Tax filing season has become a popular time for scammers to target unsuspecting taxpayers through multiple communication avenues. VA wants Veterans to remain vigilant against cyberattacks aimed at stealing personal and financial information.
The VA Health and Benefits mobile app is modernizing how Veterans access and manage their health care and benefits information.
This is great I think . Just start it up and get the program moving so vets can get the help they so do deserve . Thanks for getting the ball rolling . Tony Wyatt