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Customer Satisfaction

  • VA’s National Cemetery Administration leads all public and private organizations in 2022 customer satisfaction ratings

    VA’s National Cemetery Administration leads all public and private organizations in 2022 customer satisfaction ratings

    VA's National Cemetery Administration (NCA) - which provides Veterans and their families with burial benefits and memorial services - led all organizations, public or private, in the prestigious American Customer Satisfaction Index (ACSI) for 2022. NCA received a score of 97, the highest score ever achieved by any organization rated by the ACSI. This is the seventh consecutive time NCA has ranked first overall in customer satisfaction.

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Get more resources at VeteransCrisisLine.net.

Last updated February 10, 2026

United States Department of Veterans Affairs

U.S. Department of Veterans Affairs
810 Vermont Ave., NW
Washington, DC 20420
1-800-698-2411

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