WASHINGTON – The Department of Veterans Affairs (VA) is warning veterans not to give credit card numbers over the phone to callers claiming to update VA prescription information.
“Some unscrupulous scammers have targeted America’s veterans, especially our older veterans,” said the Honorable R. James Nicholson, Secretary of Veterans Affairs. “VA does not call veterans and ask them to disclose personal financial information over the phone.”
The latest scam, currently centered in the Midwest, comes from callers who identify themselves as working for the “Patient Care Group.” They say VA recently changed procedures for dispensing prescriptions and ask for the veteran’s credit card number.
“VA has not changed its processes for dispensing prescription medicines,” Nicholson said. “And we’ve definitely not changed our long-standing commitment to protect the personal information of our veterans.”
Veterans with questions about VA services should contact the nearest VA medical center or call, toll-free, 1-877-222-8387.
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Reporters and media outlets with questions or comments should contact the Office of Media Relations at vapublicaffairs@va.gov
Veterans with questions about their health care and benefits (including GI Bill). Questions, updates and documents can be submitted online.
Veterans can also use our chatbot to get information about VA benefits and services. The chatbot won’t connect you with a person, but it can show you where to go on VA.gov to find answers to some common questions.
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