veterans experience

The Customer Experience Cookbook provides a guide to government agencies looking to build customer experience capabilities.

The VA Secretary’s Center for Strategic Partnerships (SCSP) highlighted its programs' progress at the State of Veteran Customer Experience Facebook Live event on October 20. The live event featured Veterans talking about their experiences with VA and partner programs, noting that many had exceeded their expectations. 

VA's first Virtual Veterans Experience Action Center was held recently in Florida, providing outreach and access to explore care, benefits and more.

Six Flags parks offer free admission for military personnel and Veterans on special appreciation days.

LifeWaters is a non-profit that improves the lives of disabled Veterans by offering scuba and scuba certifications as part of recreational water therapy.

The Sixth Annual Warrior Community Integration Symposium – will take place in Atlanta, Georgia, from September 4 – 6. More details, registration information for the Symposium and the separate pre-conference workshop are all available online at AmericasWarriorPartnership.org/2019-Symposium.

A community Veterans engagement board in East Texas has worked with VA and state and community partners to develop, operate and begin renovations for CampV, a Veteran resource center in Tyler, Texas. The 20 acre site will host nine different providers offering mental and physical fitness programs, equine and canine therapy, respite and more.

“Be Connected” is more than a suicide prevention campaign; it provides tools, support, and training for community helpers to make a difference in the lives of those around them by being prepared to reach out or respond in a moment of need. The goal is to help Veterans by providing help before they reach the point of crisis, by connecting them with the services they need to alleviate life stresses. In May, a group of Be Connected's active members ran the Marine Corps Historic Half Marathon to bring awareness to all of the great efforts in Arizona.

The Red Coat Ambassador program is well-received by Veterans and their families, a partnership with the American Legion Auxiliary to help in the recruitment of volunteers for this program will be key to its continued success.

The University of Delaware is partnering with the Wilmington VA Medical Center for the VA Patient Experience Academy.

The Veterans Experience Office, in partnership with VBA and VHA, recently hosted a Veterans Experience Action Center in Montgomery, Alabama. More than 800 Veterans, and their families and caregivers received direct access to VHA enrollment, claims assistance, and other community resources – including on-the-spot claims ratings decisions

The 2019 VA Patient Experience Symposium allowed VA employees to share best practices and align in support of Secretary Wilkie’s prime directive, customer service.