The Veterans Health Care System of the Ozarks was recently named as one of Arkansas’ best hospitals for patient experience by Becker’s Hospital Review.

“I am very proud the Veterans Health Care System of the Ozarks received such important recognition,” said Kimberly Lane, acting medical system director. “Our staff is top-notch and they demonstrate their dedication to our nation’s Veterans every day. I am pleased our organization serves as such a positive example for other hospitals and that our Veterans know they are receiving the best health care anywhere.”

Patient trust scores higher than national averages

An example of Veterans Health Care System of the Ozarks dedication to patient care and experience is its recent efforts to provide rental assistance, housing alternatives, social services, case management, substance abuse treatment and clinical medical services to homeless Veterans in the area.

New outpatient clinic opening soon

The health care system will also soon open a new, 34,000-square-foot  outpatient clinic in Fort Smith, adding eye care, 18 additional exam rooms, audiology, laboratory and radiology services to the existing VA medical services.

Becker’s Hospital Review has gained a reputation as one of the most trustworthy sources for data and research on health care delivery and administration. Using publicly reported Hospital Consumer Assessment of Healthcare Providers and Systems scores from Centers for Medicare & Medicaid Services, Becker’s annually compiles a list of the best hospitals for patient experience in each state.

The Veterans Health Care System of the Ozarks provides health care services at eight locations in northwest Arkansas, southwest Missouri and eastern Oklahoma.

Facilities include the Fayetteville VA Medical Center and seven community-based outpatient clinics in Fort Smith, Harrison, and Ozark, Arkansas; Branson, Springfield, and Joplin, Missouri; and Jay, Oklahoma.

Successful accreditations and surveys

Accredited by The Joint Commission, the College of American Pathologists, and the American College of Surgeons Commission on Cancer, the Veterans Health Care System of the Ozarks also had a successful:

  •  Commission on Accreditation of Rehabilitation Facilities Accreditation Triennial Survey in 2021.
  • College of American Pathologists Survey.
  • American Association of Blood Banks Accreditation in 2021.
  • Joint Commission Pathology & Laboratory Medicine Service Accreditation Survey in 2021.

Patient trust scores are more than 90%, higher than national averages.

By Crystal Davis-Noble is a public affairs officer at the Fayetteville VA Medical Center

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Published on Mar. 20, 2022

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  1. Joy March 23, 2022 at 11:30 am

    They literally REFUSE to help my husband and my uncle. They do not listen at all, the VA is a total joke. I worked at a nursing facility in the past and literally had staff treat my residents like total trash. Belittle them and make them feel like nothing. Fayetteville VA is a disease that is killing our VETS!!

  2. Sarah Doyle March 22, 2022 at 10:23 am

    As a former employee and a veteran of VHSO , I can tell you this is bullsht. If you are talking about how the bottom of the totem pole employee’s who are face to face with patients work hard to make up for the other subpar employee’s and upper management then yes! Best va ever. If you are actually looking at how it is ran, staffed, equipped, the technology used, the fking hoops you have to jump thru, then not just no but HELL NO! Fayetteville VA is the cancer that will swallow its CBOCS whole and never look back. Tell me why a cboc with the same patient load as the parent hospital still has to be under the micromanagement thumb of a hospital in a different state? It’s government logic. Stupid

  3. Ronnie Corter March 21, 2022 at 3:25 pm

    It’s a good va if you don’t go to it. I have had nothing but sub-par health care and have had the gastro doctors come down to the ER and tell me” I need to go to a better facility and see more intellectual gastro doctors.” Because they can’t figure out what’s wrong with my intestines when they still think I have acid reflux even though all my problems are in my small intestine.

  4. Stanley Andrade March 21, 2022 at 8:50 am

    I would like to learn to play the guitar. I’m a DAV. But need a guitar.

  5. James E Bowman March 21, 2022 at 7:07 am

    You guys managed to buy one good review, a single VAMC gets an atta boy and we are supposed to believe that justifies a $278 billion budget! The VA needs to get it together everywhere else! Thousands of failures across the world, trillions of wasted tax dollars over the years but yea! A clinic in Arkansas did OK, hold every one of the VAMCs to the same standards. I may have misspoke, is this a case of all of the other hospitals in Arkansas just suck worse??

  6. Mark Self March 20, 2022 at 11:43 pm

    I call total Bullsht ! Fayetteville VA is at the bottom ! Just try calling to get an appointment ! My team 15 hasn’t had a Dr stay more than a few months the last few years ! No one has a clue about my plan of care or what is going on with my health ! My last appointment was over the phone with a Dr from Joplin, Missouri … Sad ! Just so damn sad !

  7. ALFONSO WILLIAMS March 20, 2022 at 4:24 pm


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