You know the feeling: runny nose, scratchy throat, watery eyes. Many of us have endured the symptoms of a bad seasonal allergy attack. At best, they can be a bothersome ailment for a day or two. At worst, they can trigger blood pressure fluctuation, asthma attacks, or even death.

While these are just seasonal allergies, a full-time allergist must stay up to date on a wide swath of allergies, such as reactions to certain foods, drugs or insects. To stay on top of the knowledge surrounding the field of allergies is a full-time occupation.

Enter Dr. Anna Heisser, section chief for Allergy and Immunology at South Texas VA in San Antonio, Texas. She a full-time allergist, helping pioneer allergy-based virtual care, and has been given a VA Video Connect (VVC) Distinguished Leader Award.

“The award was a surprise! I guess I have a high number of patients,” Heisser said, with a smile.

A national leader in VA Video Connect encounters

“Just by the numbers,” stressed Deputy Director of Clinical Services, Office of Connected Care Dr. Leonie Heyworth, when describing what set Heisser apart. “She was a national leader in VVC encounters for the time period we looked at for Allergy.”

Dr. Anna Heisser

Dr. Anna Heisser

This isn’t Dr. Heisser’s first time around technology and the field of tele-allergy. Her first foray dates to 2015 when she helped Minneapolis VA’s allergy program long-distance from San Antonio when its resident allergist had left.

“It showed you the power of tele-technology,” Heisser said. “Tele-medicine helps reduce community care referrals and costs. It keeps our Veterans in the VA system and I want our Veterans to stay with VA. I think we give better care at VA.”

Took to learning curve in a hurry

“I didn’t have any hesitation starting virtual care. I wanted to learn,” Heisser said. “When the opportunity came up, it piqued my curiosity to learn how we could see patients over long distances. I’ll see Veterans when they are in their car, in a park, or even at work. You can see a Veteran anywhere they want to be seen. It gives them more choices.”

Dr. Heisser plans on continuing to give passionate allergy and immunology care at South Texas both in-person and virtually.

She sees a certain type of care proliferating. “I see us using VVC more. It gives Veterans more choices and options,” she predicted. “When the pandemic is over, I don’t think this will end. This is the future.”

By Joe Greiner is a public affairs specialist at South Texas VA

Share this story

Published on May. 29, 2022

Estimated reading time is 2.1 min.

Views to date: 419


  1. Paul Anderson May 30, 2022 at 12:25 am

    Wondering if there is anything besides nasal spray and Claritin that would be more effective

  2. Paul Anderson May 30, 2022 at 12:23 am

    Sometimes fluticasone propagate works and sometimes I need loratadine and this last time it was amoxycilin for a week and it worked

Comments are closed.

More Stories

  • 2022 VHA Shark Tank competition finalists will present their pitches at the Innovation Experience in October.

  • VA has simplified and streamlined the application process for medical debt relief, allowing Veterans better access. Apply for and receive medical debt relief now.

  • Rena Dugat’s daughter died at 34 from ovarian cancer. She escaped the darkness and despair by volunteering and then competing in the Houston Golden Age Games.