The G. V. (Sonny) Montgomery VA‘s outpatient and inpatient pharmacies have unveiled newly remodeled spaces brimming with state-of-the-art equipment and fixtures.
The culmination of a transformative journey that began in June 2021, the ribbon-cutting ceremony marked the completion of a remarkable undertaking that would change how pharmacy services are provided to our Veterans.
Central to the remodeled outpatient pharmacy is Scriptpro, an innovative addition that has substantially impacted both Veteran care and customer service. Since its installation, Scriptpro has drastically reduced the wait time for prescription fulfillment from over 30 minutes to an average of 15 minutes or less. This improvement ensures that Veterans receive their medications promptly.
Scriptpro has also revolutionized inventory management, gaining the pharmacy team unparalleled control over product availability. By maintaining a perpetual inventory and generating daily orders based on preset pars, the pharmacy now possesses accurate information on product quantities. Shortages occur only when medications are on manufacturer backorder or in a shortage. This management approach has significantly enhanced the pharmacy’s ability to fulfill complete prescriptions, minimizing instances where Veterans had to be owed medications due to inadequate supply.
Kiosk provides personalized experience
Technological advancements in the outpatient pharmacy extend beyond Scriptpro. A kiosk in the waiting area now grants Veterans a personalized experience. As soon as they access the kiosk, their names are recognized, expediting the process before reaching a pharmacist. Additionally, a screen inside the pharmacy highlights high-demand areas, enabling staff members to proactively address bottlenecks and allocate resources efficiently.
In tandem with these advancements, the outpatient pharmacy has incorporated IntelliCab Will-Call System and IntelliVault systems. IntelliCab Will-Call System, an electronic security system, provides accurate guidance to staff members responsible for retrieving medications for pickup or mail. It informs them precisely about the items required and their locations within the vault, effectively reducing errors at the handout window to zero.
The IntelliVault system has revolutionized the filling of controlled substances. Leveraging visual verification and quality assurance steps, the technology guarantees that the correct medications are consistently dispensed to the intended patients. By automating controlled substance filling, pharmacy technicians can now perform this task efficiently, allowing pharmacists to focus on crucial clinical contact center responsibilities and other pharmacist-specific duties.
The inpatient pharmacy has undergone a profound transformation with the installation of the BD Pyxis Logistics carousel. Serving as an inventory management tool, BD Pyxis Logistics carousel generates daily orders and alerts staff members about restocking requirements for the Pyxis floor stock machines. With this advanced system, the pharmacy has achieved a substantial reduction in stockouts with the goal of eventually attaining zero instances. This seamless inventory control translates into uninterrupted access to medications for nurses, letting them administer treatments promptly and efficiently.
“Our goal is to provide the highest level of service.”
Both the outpatient and inpatient pharmacies have been revitalized with a comprehensive facelift encompassing new fixtures, shelves, workstations, lockers and upgraded break areas. These modern enhancements have not only elevated the aesthetics of the pharmacies but have also instilled a profound sense of pride and job satisfaction among the staff.
“We take great pride in the tremendous progress achieved over the past several years, creating a pharmacy that stands as a beacon of excellence for our Veterans,” said Chief of Pharmacy Service Dr. Kevin Tiller. “Our unwavering goal is to provide the highest level of service to our Veterans, and these advancements underscore our commitment to their well-being.”
The G.V. (Sonny) Montgomery VAMC and the Columbus, Greenville, Hattiesburg, Kosciusko, McComb, Meridian and Natchez VA Clinics are all part of the Jackson VA Health Care System, which is headquartered in Jackson, Mississippi.
We provide a variety of medical outpatient services to more than 54,000 Veterans.
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It would be nice if we had this in the Florida panhandle, we don’t even ha a pharmacy in our clinic for veterans… the pharmacy in our VA clinic is for Tricare patients. A little bit unfortunate and unsettling in my opinion. Have to wait 3 weeks for meds to be mailed if they come at all.