Need to file a privacy complaint related to your VA benefits? Would you like tips on how to prevent identity theft? Are you a Veteran who wants to amend your VA record? Or do you have a question about VA’s privacy policies as they relate to Veteran data and records?

VA Privacy Service’s new “Protecting Veteran Privacy” website has all the answers for Veterans, their beneficiaries, Privacy Officers and VA employees.

Screenshot of the new website

The recently launched website offers an improved user experience, one that significantly simplifies finding VA privacy information. The site features a completely new design, simpler navigation and fully revised content. Veterans will find it easier than ever to:

  • Report a privacy complaint
  • Report suspected identity theft
  • Find a System of Records Notice
  • Get VA benefits fraud prevention tips
  • View VA policies on privacy
  • Access and download information sheets on protecting your identity and privacy
  • Keep updated on VA’s SSN reduction activities
  • Learn from frequently asked privacy-related questions

VA’s old external Privacy Service website is now in decommission status. Users going to the old site will be automatically re-directed to the new site. We encourage you to bookmark the new site.  

Leave a comment

The comments section is for opinions and feedback on this particular article; this is not a customer support channel. If you are looking for assistance, please visit Ask VA or call 1-800-698-2411. Please, never put personally identifiable information (SSAN, address, phone number, etc.) or protected health information into the form — it will be deleted for your protection.

5 Comments

  1. Paul August 21, 2023 at 16:07

    After the VA literally spread my supposedly private appointment with the entire world and yet I still haven’t received any explanation as to how that was even acceptable. The entire world now knows how the VA tends to disregard veterans as third class citizens and offer them as sacrifices to be exploited, harassed repeatedly, blatantly lied to about privacy, and always withholding explanation probably since I never consented. I am not interested in any and all gaslighting, any other form of manipulating, or patronizing. So far the only rational logic is that these employees generally regard using someone with limited power as some type of worthy action, as does the general public, yet it only helps others take advantage of me and doesn’t even help them. I fail to understand such nonsense. There is no way I can allow myself to essentially be the world’s slave.

  2. Carl D. Mervyn August 20, 2023 at 22:24

    At my local VA hospital there is absolutely no doctor patient confidentiality and there is nothing a veteran can do about it. Both the privacy officer and the patient advocate will tell you that any body can get into your records. No matter what their job is. I asked for my records not to be entered except by the doctors or social workers who are attending to me at the time. When I look into who is all in my records I don’t know 95% of the people listed. No one will tell me who they are, what department they work in or what VA hospital they work at. Is the VA administration selling the veterans information?

  3. L Pleasant August 18, 2023 at 01:08

    I would suggest that the VA stop printing our full ssn all over our Rx, medical handouts and all other paperwork they handout or mail. Plus at our local VA our HIPPA is violated every time we check in to the Module because we are crammed in like sardines and can hear everyone’s business due to their poor set up for checking in & out of your appointments. So I really wonder if they take our security & privacy seriously?!

  4. Jonathan Esters August 17, 2023 at 14:56

    Someone stole my identity need help.

  5. Robert Applegate August 9, 2023 at 18:36

    Seems changes have kept me off the site for days now. No contact with primary care. New phone system takes me from Laughlin, NV 15 miles, to Reno, NV hundreds of miles away and they can’t communicate with my primary care only by message.

Comments are closed.

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