Our mission—caring for the Veterans who served our country—is one of the many reasons people come to work at VA, and as a medical support assistant, you’ll enjoy the incredible opportunity to be the face of VA to the Veterans who walk through our doors.
Medical support assistants handle customer service, appointment scheduling and records management. You’ll answer phones, greet Veteran patients, schedule appointments and consults, help determine a clinic’s daily needs, verify and update insurance information, and more.
“I attend to Veterans. I help them with their appointments. I help them with their needs,” explained David Velazquez, a Veteran who works as a medical support assistant in the Mayagüez VA Outpatient Clinic in Puerto Rico. “We’re the first people that see the Veteran, and [we] guide them where they have to go.”
A job as a medical support assistant is a great way to get your foot in the door at VA. It’s a job that’s typically open to the public, and the work doesn’t require as much specialized experience as other professions. However, you’ll still be able to take advantage of numerous benefits that will change not only your career, but your personal life as well.
Work at VA
Learn more about the work of a medical support assistant, and start your journey to a rewarding, satisfying career at VA.
Topics in this story
Link Disclaimer
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
More Stories
Also called medical technologists, clinical laboratory scientists at VA play a crucial role in ensuring Veterans receive accurate, timely, and life-saving diagnoses through their work in labs across the country.
Veterans bring unmatched experience, leadership, and dedication to the workforce. The Department of Veterans Affairs (VA) is proud to be one of the largest employers of Veterans in the nation, offering meaningful careers that allow former service members to continue their mission in a new way, as well as support in getting started on a civilian job search.
VA is leading the nation in transforming mental health care for America’s Veterans and we’re looking for passionate providers to join us.
