Make outstanding care the norm as a medical support assistant at VA

Our mission—caring for the Veterans who served our country—is one of the many reasons people come to work at VA, and as a medical support assistant, you’ll enjoy the incredible opportunity to be the face of VA to the Veterans who walk through our doors.

Medical support assistants handle customer service, appointment scheduling and records management. You’ll answer phones, greet Veteran patients, schedule appointments and consults, help determine a clinic’s daily needs, verify and update insurance information, and more.

“I attend to Veterans. I help them with their appointments. I help them with their needs,” explained David Velazquez, a Veteran who works as a medical support assistant in the Mayagüez VA Outpatient Clinic in Puerto Rico. “We’re the first people that see the Veteran, and [we] guide them where they have to go.”

A job as a medical support assistant is a great way to get your foot in the door at VA. It’s a job that’s typically open to the public, and the work doesn’t require as much specialized experience as other professions. However, you’ll still be able to take advantage of numerous benefits that will change not only your career, but your personal life as well.

Work at VA

Learn more about the work of a medical support assistant, and start your journey to a rewarding, satisfying career at VA.