Virtual Care Integration expanding options for Veterans to access care

Early in her medical career, Dr. Maia Carter “fell in love” with VA’s patient-focused, integrated care system.

Since 2021, Carter has led the integration of virtual care into the primary care system, working to streamline the experience of virtual care for patients. Her work directly supports VA’s health care priority to connect Veterans to the soonest and best care.

“I’ve always been mission oriented and wanted to work to help vulnerable populations. At VA, I found a patient population I enjoyed treating and a medical approach that is holistic and team-based, and allows providers to focus on patient care,” she said. “During the pandemic, we saw what virtual care really could do. In addition to being a tool to reach Veterans and maintain social distance, we were able to reach patients who would have otherwise not seen a provider because they lived far away or faced barriers to in-person care.” 

Developing tools to expand data while maintaining patient privacy 

Carter emphasized that virtual care will not replace in-person care for patients who want it.

“Virtual care allows patients to connect with their health care team conveniently. We are working hard to expand the strong practice of mimicking the in-person clinic visit while developing tools to expand objective data like virtual vital signs while maintaining encryption and patient privacy,” she said.

Carter is hopeful that, one day, virtual care will be routinely offered so Veterans can reach their primary care team wherever they are—from their home to their vacation destination or work. “Our efforts for virtual care expansion enable our health care teams to leverage technology to take exceptional care of our Veterans,” she explained.

Telehealth care to over 2.4 million Veterans

The expansion of virtual care is already providing substantial impacts for Veterans across the country. In fiscal year 2023, VA delivered more telehealth care to more Veterans than in any previous year. VA provided telehealth care to over 2.4 million Veterans, representing about 40% of Veterans served in VA.

These Veterans received part of their VA health care through more than 11.6 million telehealth appointments, including over 9.4 million VA Video Connect appointments to Veterans in their homes or at other non-VA locations.

Read more about how virtual care is augmenting patient care at VA in the Clinical Services 2023 Annual Report. Also, check out the video blog launched by the Office of Primary Care’s Virtual Integration Team and hosted by Carter: Let’s Talk Virtual Care.

Find out more about primary care at VA.