Veterans often have questions about VA services and benefits. Whether they have recently exited military service or have been separated for years, VA is here to help Veterans navigate benefit entitlements and take an active role in their health care.
In an effort to provide the highest quality of care, VA has developed a new tool, the VA Resource Navigator, to help Veterans easily find and use VA resources so they can make informed decisions about their long-term health. The VA Resource Navigator provides web links, phone numbers, QR codes and other useful information about VA. With the VA Resource Navigator, Veterans can also find answers to frequently asked questions about key VA benefits and services.
Resource Navigator covers topics such as:
- VA health care
- Education and careers
- Disability and pension
- Family member benefits
- Housing assistance
- Veterans Crisis Line (dial 988, then press 1)
- Burial and memorial
The VA Resource Navigator was created by the Veterans Experience Office and the Patient Centered Learning Program, a division within VA’s National Center for Health Promotion and Disease Prevention. Before its formal rollout, Veterans and staff tested the navigator to ensure it was user-friendly and provided comprehensive, up-to-date information on VA services.
A great time saver
After reviewing the VA Resource Navigator, 91% of Veterans surveyed said they would be “likely” or “extremely likely” to use this tool the next time they are looking for VA information. The navigator uses plain language to make the content understandable for everybody, whether they are Veterans, VA employees or non-Veterans.
One user noted, “Anything that keeps me from fishing through websites or going to six different locations to find answers is helpful.This is a great time saver.”
The VA Diffusion Marketplace includes more information about this tool and its implementation across the VA.
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If VA staff does not show for appointments, how are we to obtain services? If using the resources at hand to communicate this block/denial in healthcare services to the POTUS down to Facility Director only redirects veterans back to the AWOL VA Staff, how are we to obtain services? VA Staff are the bottleneck to all services.
Getting the care you need is important to us and feeling like you are not being heard is frustrating. As a first step, we recommend speaking to a VA Patient Advocate Patient Advocate – Veterans Health Administration (va.gov). The Patient Advocate (https://www.va.gov/HEALTH/patientadvocate/) will work with you to ensure your concerns are addressed in a timely manner to help you receive care.
How does my wife submit Rx receipts, or to whom, for reimbursement from ChampVa
The CHAMPVA Pharmacy Benefits fact sheet has more information about pharmacy benefits. You can find more information about filing CHAMPVA claims for beneficiaries and required documentation for claims submitted to CHAMPVA is listed here: https://www.va.gov/COMMUNITYCARE/programs/dependents/champva/champva-claim.asp#pharmacy
Find more info here: https://www.va.gov/COMMUNITYCARE/programs/dependents/pharmacy/index.asp
I haven’t used this VA feature, but it’s looking good.
Why isn’t the VA offering travel for community based doctor appointments? The VA offers medical services from outside medical facilities. Many of the veterans have opted to be treated by other facilities. Will travel consider outside the VA facilities, especially for 100% disabled veterans.
VA travel pay reimbursement pays eligible Veterans and caregivers back for mileage and other travel expenses to and from approved health care appointments. Find out if you’re eligible and how to file a claim here: https://www.va.gov/health-care/get-reimbursed-for-travel-pay/ For Beneficiary Travel- Points of Contact, click https://www.va.gov/HEALTHBENEFITS/vtp/beneficiary_travel_pocs.asp
Ridiculous. A complete waste of time. The Diffusion Tracker, another waste of time and effort. Apparently the Northeastern region of the country doesn’t exist. Everything you clowns come up with gets tested in big urban areas with no consideration for more rural and spread out locations like Maine. Just look at the BTSSS system. It doesn’t work in Maine nor anywhere else that is rural and spread out. I have no expectation that this navigator system will work either.