Indiana Veterans: Need assistance with a concern? “One Indiana Call Line” connects you to a patient advocate.

VA announced the launch of the One Indiana Call Line as its newest patient advocacy resource for Indiana Veterans, Veteran Services Organizations and Congressional offices.

The new centralized number will serve as a one-stop point of advocacy for Veterans’ concerns. It will facilitate improved collaboration and coordination with Indiana congressional offices and other community partners by identifying their constituents.

One Indiana Call Line seeks to provide Hoosier Veterans who may be enrolled in one of the state’s four Veteran Integrated Services Networks (VISN) with a seamless and consistent experience in managing concerns and reducing the time it takes to obtain resolution.

The One Indiana Call Line allows Veterans to use a central number to obtain patient advocacy services. Call coordinators can also assist congressional teams with identifying the proper VISN that serves their constituency.

Connecting Indiana Veterans

One Indiana line aims to connect Indiana Veterans and ensure their concerns are managed expeditiously.

While the One Indiana line will help with patient advocacy, concerns and connecting stakeholders, the call center will not manage medical issues, appointments, benefits or crises.

Veterans can call the One Indiana Call Line at: 1-844-463-8387 (1-844-IND-VETS).

Any Veteran experiencing a crisis should contact the Veterans Crisis Line at 988, then press 1.

Veterans with medical questions or appointment needs can contact their local clinics’ patient care teams through My HealtheVet secure messaging or VA Health Connect.

Topics in this story

Call CenterVISN 10

Leave a comment

The comments section is for opinions and feedback on this particular article; this is not a customer support channel. If you are looking for assistance, please visit Ask VA or call 1-800-698-2411. Please, never put personally identifiable information (SSAN, address, phone number, etc.) or protected health information into the form — it will be deleted for your protection.

6 Comments

  1. JM December 6, 2024 at 09:28

    I would hope caseworkers congressional offices know “what VISN” covers their geographical area. If the congressional liaisons are now part of the actual call center to prevent VA medical centers from avoiding congressional staffers and giving wildly inconsistent or inadequate responses and tracking them for trends, that’s another story. We all know VA facility patient advocates are selective in documenting problems and acting on them, which significantly disrupts the operations of the healthcare system making improvements impossible while damaging VA’s credibility among patients and the public.

  2. Lawrence Fowler December 4, 2024 at 19:36

    WHO DO I CALL TO GRT RESULTS TAKEN CARE OF BECAUSE I’M GETTING RUN AROUND?

  3. ed burke December 2, 2024 at 15:32

    Why just Indiana? Who is in charge of solving the problems?

    What is the oversight and how do you measure the satisfaction and completion rate?

  4. Jim Betz December 2, 2024 at 06:18

    I live in New Jersey. Is this for me? Jim Betz

  5. N B December 1, 2024 at 19:58

    This needs to be made available to every Vet in every State. The Patient Advocates at local level are overwhelmed and need assistance.
    Develop a National Call Center and hire Veterans and Veterans’s Spouses. We have been through this and know how to Support our Vets.

  6. Delphis Kaczowski December 1, 2024 at 16:56

    Why NOT all VA Centers?

Comments are closed.

More Stories