Keeping VSOs informed

When Leanna Lynch organized an informational training day for Veterans Service Officers (VSOs) at Bedford VA, her goal was to equip these advocates with the knowledge to better serve Veterans and their families.

As an Army Veteran and Community Relations Specialist at Bedford VA, Lynch understands the importance of connecting Veterans with the benefits they’ve earned.

“We wanted to give VSOs an in-depth look at our programs and services so they can easily navigate resources with the Veterans they assist,” Lynch shared.

The event drew VSOs from over 50 miles away, making it clear there was demand for this kind of specialized training. Attendees learned about critical programs like health care eligibility, suicide prevention, minority Veteran support and more.

“Exceptional and enlightening”

“Hearing directly from VA staff who run these programs was so valuable,” said Patrick George, Marine Veteran and president of the Massachusetts Veterans Service Officer Association. “It gives me more tools in my toolbox when I’m advising Veterans on their options.”

Lynch ensured VA health care and services were the topics of the day, collaborating with Veterans Benefits Administration and National Cemetery Administration staff to present as well rounded an education as possible.

“Exceptional and enlightening,” is how Veteran Al Yee described it.

Now in its second year, Bedford VA’s VSO training initiative continues under Lynch’s dedicated leadership. By keeping local VSOs up-to-date on resources and equipping them to serve as guides, she is empowering advocates and establishing meaningful connections with Veterans.

She will be hosting the training for the third year next month.

“My job is to help Veterans make informed decisions about their health and future,” George said. “Trainings like this one make all the difference.”