After enrollment into the VA health care system, you may be overwhelmed by the many options you have and not know where to begin. Your “Welcome to VA” phone call will be a big help to you.
Every newly enrolled Veteran receives a friendly phone call from a VA representative working at VA’s Health Resource Center (VA’s National Contact Center). The representative not only welcomes the Veteran to VA but also provides an overview of VA health care services and available benefits. It’s very important, once you enroll, to have an initial health care appointment with VA — don’t delay! The representative will help you schedule that first appointment and answers any questions you may have.
The “Welcome to VA” phone call is made in conjunction with the introductory letter and personalized handbook each Veteran receives upon enrollment. So, when VA calls, please take advantage of the opportunity to schedule your first medical appointment and get questions answered.
Veterans or their family members can also contact a VA representative regarding VA health care services and other VA benefits by calling toll-free at 1-877-222-8387. You may also send a secure message through VA’s Inquiry Routing & Information System (IRIS) or by visiting VA’s Health Benefits website and connecting through online chat.
On behalf of VA’s employees — “Welcome to VA!”
About the Author: Elizabeth Johnson is the Deputy Director of the Health Resource Center for VA.