Due to COVID-19, VA is suspending collection actions and extending the terms of current repayment agreements until Dec. 31, 2020.

VA stopped sending monthly billing statements for medical care debt April 6. This change was in compliance with the president’s April 2 announcement. In addition, all actions on debts owed to VA in the form of copayments under the jurisdiction of the U.S. Department of Treasury, have been temporarily suspended.

VA will take no action on debt collection

For Veterans or family members with VA debt for medical care already referred for collection to the Department of Treasury, VA will not take action through Dec. 31, 2020. Veterans will not have garnishment of federal or state payments to pay medical care debt.

Veterans or family members who are able to or prefer to continue making payments on their accounts can pay by telephone by calling 888-827-4817, online at www.pay.gov, or at the agent cashier’s office at a local VA medical center. Contact the medical center to confirm the hours of the agent cashier’s office as they may be limited during this period.

Resources for Veterans

For more information, visit the following sites:



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Published on Aug. 5, 2020

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