VA’s most recent trust report shows a majority of Veterans trust VA. The VA Trust report for the fourth quarter of fiscal year 2021 indicates that more than 75% of Veterans trust VA. The current VA-wide Trust score stands at 76%, which is 2% lower than last quarter. However, there was a notable increase in overall trust among two age groups: Veterans younger than 30 and Veterans aged 30 – 39. Both categories increased by 3% over last quarter.

The report is compiled quarterly by directly asking Veterans, their families, caregivers and survivors about their experiences with VA. This empowers VA’s public servants to provide better access to needed resources. You can see more of the results in our latest video: VA Trust Report 4th Quarter, FY21 – YouTube.

Why this matters to you

The more than 7 million digital surveys returned by Veterans are enabling enhancements to the way VA provides care, benefits and services. Improving access to VA’s resources starts with listening to the voice of the Veteran community, then using that feedback to design VA customer experiences that are easy, effective and delivered with empathy.

Share Your Feedback

VA relies on your feedback to make improvements. If you are an existing VA customer, please take the survey e-mailed to you after an appointment. If you don’t have any appointments in the near future, we still want to hear from you! You can find current surveys at the link below.

To see current and past results and more regarding the VA Trust Report, visit: VA Trust Report.

By Kenny Kimbrell is a public affairs specialist for VA's Veterans Experience Office

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Published on Dec. 27, 2021

Estimated reading time is 1.3 min.

Views to date: 872

22 Comments

  1. Douglas Jacobson January 14, 2022 at 12:23 pm

    The care I receive from the VA as a disabled veteran is the equivalent of or higher quality than any care I received in the civilian healthcare network. I rate the VA healthcare as excellent!

  2. John January 7, 2022 at 9:11 am

    So, in Alabama that means 76% of the 26% who trust the VA enough to enroll in free healthcare.

    I wonder what the trust level is for the other 74% of eligible Veterans in Alabama who have chosen not to enroll in free healthcare ?

  3. Sam P January 6, 2022 at 6:53 am

    I’ve been under the Tampa area VA care for the last few years and have nothing but good feelings towards them. They are making strides to improve and be more accommodating to my fellow vets. They have improved the VA.gov website and streamlining their sites to bring a better experience to the users. Some may be disappointed, but this vet likes the progress.

  4. W. Stott January 2, 2022 at 11:56 pm

    The VA has its faults. I took me a long time for them to listen to me and believe what I was saying. I don’t know how many times I just about gave up asking for them to listen to me.

    I was given so many excuse’s. You didn’t fill the necessary forms, your claiming something that is not service connected, you make too much money and I could go on and on.

    I finally got connected to a VA rep that believed my story. I filed into the VA system in 2002 and I finally got my disability recognized in November 2021,

  5. Dean L Mitchell January 1, 2022 at 5:40 pm

    If it wasn’t for me seeking help outside the VA I would be dead already. All I have gotten from the Central Alabama VA is piss poor health care.

  6. James Vernon Tevis December 31, 2021 at 11:17 pm

    I have had VA care since 1971 at two VA facilities, one in Salt Lake City and most in Lexington KY. I have always had the best care possible. In 1978 I was dying from a severe blood loss from a service connected condition and Lexington VA saved my life.
    I always get my VA meds on a timely basis. Once while in the Dental clinic the Dentist thought i had swallowed a foreign object, and she immediately walked me down to X ray. There was nothing that showed up. Another time in the dental clinic, the hygeneist noticed my blood pressure was high and I had a fever. She walked me down to ED and they discovered I was septic. Whenever I need specialty care, I can go to each clinic that I need to because they are altogether in the same building. Show me a civilian facility like this, they don’t exist and the different civilian Drs. don’t talk to each other. I have a fantastic primary care Dr. who is very personable, he is a veteran also. VA health care is the best in the entire world!!

  7. Harmon Charmin December 31, 2021 at 7:36 pm

    The stated figure (76%) coincides with the number of -ss suckers I encountered in the military.

  8. Don Isaacs December 30, 2021 at 11:48 am

    The VA folks in North Idaho are the best and I am very thankful for all that they do for me.

    Would be where I am today, if was not for them!’

  9. Robert Woods December 30, 2021 at 10:24 am

    I have been a VA patient since I registered with the Phoenix AZ VA hospital in early 1953—I had just returned from 20 months in Korea and, the only good effect was I managed to lose about 70 pounds of boyhood fat! Even in those earliest days of interfacing with VA medical, mental health therapists, dentists et. al., I never experienced disappointment in the attention, advice, care and long term support from the VA health care system and personnel. I was a mess, physically and mentally. I can accurately state, that without my strong family and VA mental and physical health care, i would likely have gone missing at age 25 years instead of enjoying my old precious years as I just turned 93 years old and still interfacing with excellent VA care in all issues.

    Lets be realistic here, my fellow vets of both genders—the last 80 years have been incredibly disjointed as related to “normal”—in ALL life’s aspects, not just war and veterans health. Skipping ahead to 2022, I remain totally appreciative and improved for my decades of interfacing with VA caregivers and advice. In my memory, no human activity is exempt from the learning, adjusting, modifying process in any field—least of all, the curing, restoring and saving human life that has been brutally affected by the insanity of war. My last advice is, drop the whining, drop the sour grapes, look backward into how YOU, as a veteran in need, can improve your chances of involving yourself in better results from your VA health care experience and then, maybe, you can experience the joy of your family placing a birthday cake with 93 candles and enjoying the life you have been dealt. Stay strong and believe in yourself, much good will follow.

    • John Williams January 3, 2022 at 10:55 pm

      Bless your heart sir… Thank you for your beautiful message. I’m in Anchorage Alaska and I can’t say enough about our local VA. They continue to go above and beyond caring for me. I was sitting here in my house, alone and feeling sorry for myself, lonely, kind of depressed, and filled with regret and despair. I somehow came across your comment and I can’t tell you how much you have blessed me. I love the end when you said: drop the whining, drop the sour grapes, look backward into how YOU, as a veteran in need, can improve your chances of involving yourself in better results from your VA health care experience. AMEN! You reminded sir that my life is what ever I choose to make it. I’m going to save your post and read it often. Just beautiful. Happy birthday mate. Full speed ahead…

  10. Harold Kirkman December 30, 2021 at 9:49 am

    I have had very good treatment from the VS doctors and health care personnel since 1979. The administration departments have not always been as helpful as they could/should be however until recently they were getting better.

  11. Martin December 29, 2021 at 8:32 pm

    This is phony baloney

    I suppose only VA managers would believe this report

    Check out this report:
    https://www.npr.org/2018/04/27/606461746/beyond-a-failed-nominee-whistleblower-retaliation-another-problem-at-the-va

    Beyond A Failed Nominee: Whistleblower Retaliation Another Problem At The VA
    April 27, 2018

    Best quote inside above report:
    “The VA is by far the most repressive federal agency in the government,” he says. “Depending on the year, between a third and 40 percent of whistleblower retaliation complaints for the whole government comes from this one agency.”

    Va is very efficient at making sure, those of us who have major issues/complaints, are denied all paths to complain.

    Also, most VA management, and those who abuse veterans like me the most, are immune from all complaints even being filed against them

    • Tammy Lynn Holbrook-Cain January 9, 2022 at 9:44 am

      Amen! Thank you for passing on this article. I agree 100%.

  12. Stephen M Webber December 29, 2021 at 8:23 pm

    I have had to fight for every damn thing I ever got from VA. I DO NOT trust the VA at all. One screw up after another and all they ever do is say “I’m sorry.” I can tell you multiple stories but for now, I’ll share just this one. Real situation that occurred: I go in for my annual at a local Outpatient Clinic. I had the first appointment of the morning for my new doctor. Dr. G was 1 hour late. He finally comes in the exam room, renews my scripts, and stands up to leave. I said hey Doc, I’ve got this problem I need to get checked. As he is ushering me out of the room he said, “You need to see someone about that.” No questions were asked of me about the problem and no consult was offered, and he walked down the hall. So I say to the author and the VA, give me one damn good reason I should trust you when confronted by such incompetence.

    • Harmon Charmin December 31, 2021 at 7:41 pm

      Never trust the VA. The VA mantra “Delay, deny and hope they die” is the reality.

  13. Gary Cody December 29, 2021 at 7:11 pm

    I live in east Tennessee and my experiences with the VA has been phenomenal. They saved my life by providing ablation for afib. They continue to monitor my status and provide me with everything I need. I have nothing but great things to say about my East Tennessee Veterans healthcare system.

  14. John Tremaine December 29, 2021 at 6:50 pm

    V.A. and trust, 2 things that just don’t go together, I know a lot of veterans who have filed one of the surveys and they have never trusted the VA my own experience with them is not good either, they have told me that I should have driven myself to the hospital during a massive heart attack I was having and that is why they are not going to pay the bill ,I have that recorded, I think that this shit along with all the other crap that I am done with the whole thing, if you count all of my disability numbers together my count would be over 378% even at the VA math, so I am going to be one of the last or one of the 1st to die this new year. My blood is on the VAs hands.

  15. Tom Brollini December 29, 2021 at 6:09 pm

    LOL “trust” the VA! You got to be ******* me!

  16. Dana F Harbaugh December 28, 2021 at 5:52 am

    This is like the IRS doing a report on taxpayer satisfaction…

  17. Kevin J Strakal December 27, 2021 at 6:13 pm

    BS. This is false. As much as the VA wants to be trusted there is no way this statistic shows anything. It gets exhausting to see reports like this where 10 people are surveyed and it is supposed to cover the entire VA.

  18. Homer Demonbreun December 27, 2021 at 4:42 pm

    I am a 20 year Veteran and I as most trust the VA. But it is a two way street. I use the VA and Tricare to help with my overall health care. Communication is the Biggest barrier between Doctor and Patient. Communicate and Trust Better.

  19. Ralph M. Miller December 27, 2021 at 4:38 pm

    Did they receive the VA ID card that their picture was taken for? My picture was taken twice, at the VA in Baltimore and at the VA in Mansfield, Ohio and neither of them gave me the card!

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