Veterans can now refill their prescriptions (Rx) using the VA Health and Benefits mobile app. Existing users will need to download the latest version of the app to gain access to new features. If you don’t see the Prescriptions feature in the “Health Care” tab after you download the latest version, completely quit the app and open it again.
The Health and Benefits mobile app is VA’s official, all-in-one, on-the-go, easy-to-use, accessible, on-demand app that enables Veterans to manage both their VA health care and benefits services at their fingertips.
Adding Rx refill makes the VA Health and Benefits mobile app more useful and multi-functional for the over 1 million Veterans who have downloaded the mobile app.
VA designed and developed the app with Veterans’ feedback, so it’s an easy, streamlined and secure digital platform that allows you to complete everyday VA tasks from an IOS or Android smartphone. It offers a more personalized experience, allowing you to quickly and easily connect with VA to manage your health care and benefits needs.
Highlights of the new Rx refill feature
VA Health and Benefits mobile app
The new Rx refill feature allows Veterans to:
- View your VA active and non-active Rx history (up to 180 days);
- Filter and sort Rxs
- View Rx details
- Request refills of your refillable VA-dispensed Rxs;
- View pending (recently submitted or refill in-process) refills; and
- View tracking information, through delivery, for trackable refills.
The app provides a native mobile interface, like the “Rx refill” feature of My HealtheVet. You can easily track refill requests submitted through the app or the My HealtheVet website and dispensed by a VA Consolidated Mail Outpatient Pharmacy using the app’s “Track Delivery” feature.
This new feature means you can easily (with your phone’s biometric face recognition or thumb login capability) and securely log into the VA Health and Benefits mobile app to quickly and safely manage your VA prescriptions from anywhere. If you don’t have a compatible mobile device, don’t worry! You can still access web-based Rx refills at VA.gov or My HealtheVet.
Note: VA is undergoing an Electronic Health Record Modernization (EHRM) effort, which may impact whether the My HealtheVet and Rx refill feature on the VA Health and Benefits mobile app are operational in your area. To learn more, visit the EHRM website.
Consolidated, fast, and intuitive access
The VA Health and Benefits mobile app offers a single-entry point for Veterans to access their most common VA health care and benefits transactions. You no longer need to figure out which website to visit or remember which password to use. VA’s Health and Benefits mobile app acts as the digital front door for Veterans, families and caregivers, streamlining access to information and services and eliminating the frustration associated with siloed technologies of the past.
“VA hit the nail on the head with this app. I can’t stress enough how useful it is. It used to be that I had to go to the computer and navigate different areas of the VA site, which at the time were unintuitive. It’s so much easier now,” shared a VA Health and Benefits mobile app user.
Haven’t downloaded the app yet? Here’s how
Accessing the VA Health and Benefits mobile app is free, fast and easy! Simply search “VA” and download the VA: Health and Benefits app from the Apple App Store or Google Play Store located on your mobile device.
To learn more about the mobile app and its other features—such as managing appointments; secure messaging; viewing claims and appeals, and submitting related evidence; downloading VA letters; and locating VA facility locations—check out the VA Health and Benefits mobile app website.
VA will continue to roll out more new features to the app in the future.
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Might be easier filling prescriptions at home, but try doing it while traveling. Just did at Va in Nashville and it took over 2 hrs. Said I had to be seen by emergency Dr 1st to get a refill of my medication already prescribed. Total bull larky in my book. Michael
Thanks VA. I was using MyhealtheVa and when it was changed to “premium” I couldn’t use it any more. It is hard for me to use a mobile so with my computer I did better.
Hi,
I am able to locate the “Refill Prescription” option: Home > Health care > Prescription > Start Refill Request.
I downloaded the app and the prescriptions is not on the Health page!
Hi Carol. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Tonight I dodownloaded this VA app to avoid the constant problems I have trying to refill prescriptions over the phone with my local VA. Once I get the app installed I find out I have to upgrade to a Premium plan. Well for the last 100 minutes I’ve been trying to log in to switch to a Premium plan but have been unable. What a bullshit app. It doesn’t work.
I just downloaded the APP [google play] and do not see any option to manage prescriptions?
Actually, I just signed out and signed in again, and now I see my prescriptions!
DOWNLOADED MULTIPLE TIMES AND TRIED EVERYTHING BUT DOES NOT HAVE PRESCRIPTION OPTION AS OTHERS HAVE SAID. WASTED LOTS OF TIME! DID FINALLY FIND A SEPARETE APP ON THE APPLE APP STORE CALLED VA RX REFILL AND THAT WORKS OK. WHY DID THEY SEND THE EMAIL WITH WRONG INFORMATION?
ONLY THE GOVERNMENT DOES THIS TYPE OF MISINFORMATION AND GETS AWAY WITH IT. I THOUGHT THEY WERE GOING TO START FIRING INCOMPITANT AND UNCARING EMPLOYEES?
LIKE LEAVING A VOICMAIL FOR THE VA AND EXPECTING A CALL BACK!
Hello Raymond. The Prescription Refill feature should appear if you delete and download the VA Health and Benefits app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Just downloaded the APP. No prescription info there at all. Why advertise that you have something and you really don’t have it?
Hi Martin. The Prescription Refill feature should appear if you delete and download the VA Health and Benefits app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Same as above, “Va Health and Benefits” app can be downloaded but does not give access to RX Refill. I have the old version of the latter app and it still works okay but the new one seems to promise more but–where is it?
Same here today 31 March 23.
Greetings Deborah and Robert. The Prescription Refill feature should appear if you delete and download the VA Health and Benefits app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Hi Robert. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Just downloaded the app and its not WORKING???
Hi Clinton. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
This application is not working after multiple tries on my PC. It is not the PC.
the va and the internet r not very compatible. the va can’t seem 2 figure out how to efficiently/effectively use it. the military/gov’t beaurocracy has never been able 2 get out of its own way. makes it tough on vets.
if i can get $0 prescriptions thru my medicare benefits, why does the va charge me $8 per prescription??????????????????????????????
Dealing with the VA on-line is almost impossible. I get asked things like where my parents were married. I’ll ask them —-Oh wait, they both died over 50 years ago and they never told me! Until I need something more than my name and last 4, I’ll just call ask get whatever services I need.
The refill option is not available in the APP, just downloaded the app and you can only check appointments, view messages VA Vaccine records or check COVID updates.
Greetings Edward. The Prescription Refill feature should appear if you delete and download the VA Health and Benefits app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
What is the pricing structure fo prescriptions compared to getting them from Express Scripts with Tricare for Life)
When will the roll out in the Google Play Store. I have been using the app for quite a while now and received no update. I checked the Google Play store and showed no update needed. I also uninstalled the app and reinstalled the app and still do not have the prescription refill option the app.
Best Regards,
Jonathan Phillips
Hi Jonathan. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
March 30, 2023: I installed the app, logged in, and looked for the prescription refill option. It wasn’t there. So I followed the instructions, logging out of the app and closing it. I then logged in again and looked for the prescription refill option that was now supposed to be there. It’s still not there. I had to download a completely different app to access my prescription information and options. So this app does not do what it claims to do.
Greetings Fred. The Prescription Refill feature should appear if you delete and download the VA Health and Benefits app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
For a 80 year old vet it’s impossible get this app.
Hello Warren. Installing the app on an iOS or Android device should be similar to any other app. If you search the app store on your device for “VA,” the VA Health and Benefits app should be the first or second option.
Alternatively, note that all the features of the app are also available using your computer on either VA.gov or My HealtheVet (https://www.myhealth.va.gov/)
Down loaded the app, can not get on. Need help in my late 80’s not that knowledgeable!
Hi Andrew. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Once you download the latest version and log on, then locate the “Refill Prescription” option: Home > Health care > Prescription > Start Refill Request.
Thanks for your service.
Can NOT do prescription refills from the app!
Greetings David. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
This Vet does NOT have a cell phone (don’t want one). We should be able to use the app on computer.
Hello Jerry. All the capabilities of the VA Health and Benefits app are also available on VA.gov or My HealtheVet using your computer.
For those former Service Members who are retired from the military and who also have a VA disability rating, how about making a SitRep video about whether it’s better to use TriCare (or TriCare for Life in conjunction with Medicare) or the VA for our healthcare? Does one offer a better option for care over the other?
https://youtu.be/6C_GUjEzYIc
Is there a means test for receiving prescriptions? IOW if my income is over a certain amount, I’m not eligible?
Just downloaded app. There is NO prescriptions box!!!!!
Hi William. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Sorry… how is this “consolidated, fast, and intuitive access”? To log onto the app, first my phone has me use biometric ID, then the VA app makes me choose a method to log in with. I choose DS Login, which then goes to a banner screen that I have to acknowledge, then I provide my password, then I have to get a code by text message, then it wants me set up two-factor ID (really? more like 4th factor… I’ve already used my fingerprint, password, and passcode… why the heck would I want to add yet another layer?). But that’s not it! Once I’m redirected back to VA site I have to get another passcode to my phone! Really? what gives? I mean I’m as security concious as the next guy, but if every bank account, credit card, credit report, civilian pharmacy, etc. can be safely accessed with just a biometric ID, why do I have to spend literally 5 minutes logging in 4 different times just so I can see my medicine list or upcoming appointments??
BULLSHT!!!!!!!!!!!
Just try to fill a prescription
My wife and I receive Rx from Express Scripts for $12 each.
What is cost thru VA and would we have to pick up at the VA Hospital in Salem, Va. ?
I went to the Google app store to update my app, still no Rx info. I finally decided to risk losing what access I currently have, and uninstalled the app and redownloaded it. Now you won’t let me back in unless I sent you my complete life’s history. This is BS. How about you just give me a device at my next appointment that has it and setup by your staff.
The app doesn’t have a section for prescriptions.
Hello Justin. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
trying to use the health care app. i cant access the perscriptions. i removed and readded it still nothing.
Hi Lisa. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
I tried three times, even deleting the app and reloading but still no RX tab. Doesn’t seem quicker for me.
Hi Patricia. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
Downloaded the app after reading this, FAIL, prescriptions did not show as advertised.
Hi Michael. The Prescription Refill feature should appear if you delete and download the app once more. Apologies for the inconvenience.
An update was pushed this week for both iOS and Android so that the prescription refill feature should be available to all users.
This would be GREAT…..if the VA actually carried the prescription drugs that I take! How in the world do you NOT offer generic Nexium?? That medicine has been around for about 25 years now, and I cannot fathom why you can’t offer it?
Great info in this edition. Thank you!