• September and all year round:

    HARLINGEN, Texas – September marked the U.S. Department of Veterans Affairs […]

  • Secretary Robert Wilkie delivers State of VA message to employees

    Customer service and implementation of the MISSION Act among VA’s top priorities

  • VA improves in national customer experience index results

    VA’s approach follows the President’s Management Agenda, which lays out a long-term vision for modernizing the federal government, and it's paying off.

  • A message to VA’s workforce from Acting Secretary Robert Wilkie

    "We have a solemn responsibility to Veterans—not just today, but in the months and years to come, to set the standard for the millions coming into our VA and for the millions who will join the ranks down the years."

  • VA Innovators Network continues to make progress to improve the Veteran experience through innovation

    One example is the Care in the Community Tool (CITCoM). This innovation improved the timeliness of the information transfer to third-party administrators as part of the Choice program. According to a VHA Product Effectiveness study, the tool cut the time by more than half and ensures Veterans’ records are transferred in the most efficient manner possible and increases care safety.

  • The appeals process: Appeals at the Board of Veterans’ Appeals

    There is a perception that a lot of the regional offices’ decisions are appealed to the Board of Veterans’ Appeals. This is not accurate. Historically, only 4 percent of all claims the Veterans Benefits Administration decides are appealed to the board.

  • How to be your own health care advocate

    There are techniques that Veterans and their loved ones can learn to begin advocating for the quality of healthcare they have earned.

  • MyVA Advisory Committee brings outside expertise to VA experience

    Sec. Bob McDonald’s push to improve the VA experience for […]

  • Veteran posts on Reddit her experience contacting Secretary McDonald

    When Secretary Bob McDonald took office he immediately set off […]

  • One Veterans perspective on homelessness, PTSD and VA’s H-PACT teams

    In 2000, I ran. I was still running away from the guilt, shame, and anger of what I went through in the war. Chronic homelessness and life on the streets became my new reality until I found out about the VA Leeward CBOC in 2013. Another homeless Veteran friend of mine saw me on the streets and said he had been getting help from the H-PACT team. He told me to go get help.

  • VA announces single regional framework under MyVA initiative

    Internal organizations to realign their existing structures VA today announced […]

  • Free tax return preparation for Veterans, military members and their families

    The following links to free tax preparation services will ensure current and former members of the military and their families have access to free tax preparation and electronic filing services to keep more of their hard earned money.

Other ways to connect with