The Veteran community wanted a mobile app with a personalized experience to make it easier to connect with VA and access benefits.

VA delivered.

Since its launch on July 13, 2021, more than 300,000 Veterans have used the VA mobile app for health and benefits. The app’s success, in part, is due to the development approach, which kept Veterans at the heart of the design process.

VA’s Veterans Experience Office (VEO) and Office of Information and Technology joined forces to create an app Veterans would find useful and usable. To do this, they used human centered design techniques to engage the Veteran community and better understand their needs and preferences in mobile app capabilities.

VA mobile app for health and benefits compensation screenThis direct Veteran feedback, combined with development efforts to achieve high-value app functionalities – security, usability, and personalization – resulted in a mobile app Veterans can use to securely access personal VA records and easily manage their VA experience. The app is free and can be quickly downloaded to Apple and Android devices.

“Easy to use, intuitive and smooth, the app offers great access to the things Veterans need.” – VA mobile app user

Built-in phone security features, such as thumbprint and face recognition, provide protected access to the VA mobile app for health and benefits, which delivers convenient access to a broad range of services. Veterans can use the mobile app to:

  • Complete health care and benefits transactions;
  • Update VA.gov profile account information;
  • Check on claims and appeals status, and upload documents;
  • Download VA documents, such as the Benefit Summary and Service Verification Letter, and VA vaccine records;
  • View and cancel health care appointments and add them to the phone’s calendar;
  • Securely message their health care team.

VA is working to make more features available on the mobile app soon, such as the ability to view pending (and request new) health care appointments as well as manage disability compensation, education and pension payments. Later this year, Veterans will be able to request prescription refills right from their mobile phones.

The VA mobile app currently has a 4.8 rating on Apple and a 4.6 rating on Google Play, and user feedback will be used to continuously improve the app.

Download the VA mobile app for health and benefits today, and manage your VA experience wherever you are, whenever you want.

Click here to download the VA mobile app from the Apple App Store.

Click here to download the VA mobile app from the Google Play Store.

By Kiran Dhillon is a communications specialist for VA's Veterans Experience Office

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Published on Mar. 28, 2022

Estimated reading time is 2.1 min.

Views to date: 4,380

9 Comments

  1. James lindsey April 21, 2022 at 9:47 am

    I have not been able to get the app for ordering meds
    What is the secret

  2. Steven Santucci March 31, 2022 at 11:20 am

    Wow, great story, it a shame that Greg died too early it would have been nice if those 2 would have met 1 more time in life. I goes to show you, life IS TOO SHORT. I would like to see some of my shipmates that I served with back in the 70’s. I do know some have passed, some got can’t function they way they did 50 years ago and maybe confined some worst than others. But we all severed. Thank you all living and past Veterans for serving our country.

  3. Mark Slay March 31, 2022 at 9:52 am

    All I get on the mobile app when authenticating is that the network connection was lost. App is buggy!

    • Mark March 31, 2022 at 7:11 pm

      I get the same response more often than not. I have eventually had success, but not without so much wasted time. Another issue is the prompt to try out the “New way” to login. That just starts a tail-chasing ordeal and more frustration.

  4. RayJ March 31, 2022 at 8:45 am

    Use Chrome, go to Google Search then type in :https://www.google.com/chrome/downloads/ then download

  5. Ana Maria Woods March 30, 2022 at 9:50 pm

    Send me the application for caregiver, please. I have been taking care of my husband for 17 years. Comforting, helping him when he is in pain, understanding when he is mean, depress or anxious, help him to find a reason to live, to trust in his abilities, taking decisions, go to doctors, specialists, hospitals, etc.

  6. dick berube March 30, 2022 at 9:46 pm

    Is the VA going to give vets a 4th booster shot? My 3rd shot expired in March.

  7. Esther Bavis March 30, 2022 at 7:02 pm

    Safari won’t let me sign in, it says internet stopped working. I have the same problem on the computer also.

    • Kenneth Williams March 31, 2022 at 12:47 pm

      Yes, me too on Safari so it does not work on iphone.

Comments are closed.

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