Jan. 28 is Data Privacy Day, which marks the importance of safeguarding personal information online and preparing for sign-in changes.
VA is committed to ensuring Veteran information is protected and that our technologies meet modern security standards. That is why two major changes are coming to how Veterans, caregivers and beneficiaries sign in to VA websites and apps this year.
Upcoming changes
After Jan. 31, 2025, Veterans won’t be able to sign in to VA.gov, VA apps or other VA online services with a My HealtheVet user ID and password. After Sept. 30, 2025, Veterans won’t be able to sign in with a DS Logon username and password.
Veterans will have two sign-in account options: a Login.gov or ID.me account. Veterans can use their account to sign in to VA.gov, VA apps and any other VA online service they use to manage their VA benefits and care.
Simple and secure
VA is moving to a more modern, refined sign-in experience in 2025 to:
- Reduce the number of sign-in options Veterans need to choose from—just as Veterans have asked us to do. Over several years, Veterans have said that they want fewer account options. And they want to be able to use their chosen sign-in account to access all of their VA benefits and care.
- Continue to protect all Veterans’ information and benefits. Identity theft and related medical identity theft are serious issues that can cause severe financial hardship and disruption in medical care for Veterans and their families. In 2023, the Federal Trade Commission received more than 1 million reports of identity theft. That same year, Veterans and military retirees also reported to the FTC $350 million in losses to fraud.
- Meet the latest federal standards for modern account security. VA is required by federal policy to help all Veterans begin using a sign-in account that meets modern security standards. VA is also required to simplify the sign-in experience for Veterans. Login.gov and ID.me help to meet both these requirements.
Login.gov and ID.me also use multifactor authentication, an extra layer of protection to ensure that it’s the Veteran trying to use their sign-in account and not someone pretending to be them.
How to prepare
For Data Privacy Day and beyond, take action to secure your personal data.
If you use DS Logon or the My HealtheVet user ID and password to sign in to My HealtheVet, you’ll need to switch to using a Login.gov or ID.me account. With Login.gov or ID.me, you’ll have access to all the same information and services you use today.
For more information about how to make a Login.gov or ID.me account, go to the Creating an account for VA.gov page; for more information about online security, go to the How To Protect Your Identity and Your VA Benefits From Scammers page.
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Link Disclaimer
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
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cannot get signed in to the new sign in procedure. Have called, was told I need to find someone who knows how to make this work. I have no idea who this someone is or how to contact them. I can’t believe the V.A. is making this so hard. What is the purpose? I have been using myhealthevet for years and never had a problem. Why does the system that works being replaced by something that doesn’t work, nor does anybody understand on how to make it work.
The new sign in ID.me is terrible. There is nothing simple about it. So much time trying and not getting anywhere. Someone is trying to keep vets off line it seems.
Well I think I am signed up. Do I have to wait until the 1st to see if it works? It isn’t doing anything. I use a MAC so I hope it is compatible?
I never had a problem with “MY HEALTHY VET”!
Not working as described. If ID #’s are verified through login.gov, and the vet wants to complete the process at the post office, why must they also have a ‘verified phone’? Not everybody has a post-paid phone or a landline. I will not scan and upload IDs into the system. The VA already has this information, and all vets are already verified. As another user stated, we will no longer be able to manage prescriptions, view lab tests or communicate with providers. It is also a problem if we manage the account for the vet and have another login.gov account.
Tried for 2 months and with help from support (on phone for 2 hours with Jacklyn-Bless her heart) and still unsuccessful
I have used Healthevet website from the beginning, then learned I had to drive 100 miles to a VA hospital to be authenticated to use all of its features. . I have used it and like it.
The new login is unnecessary and will prevent me and many others from using the site. I have tried three times to sign in to ID.me ,with out success. I am disgusted with trying. Most if not all of the information they ask for , they already have. I doubt I will try it again, so starting tomorrow I will be prevented from checking appointments, lab results, ordering meds and sending messages to my provider.
You are not helping vets your only making life more difficult for them.
I suggest that you keep Healthevet as it is, if some want the new system , let them have it, but don’t deprive the rest of us from the older, familiar login.
I tried to complete for my personal VA benefits, now I have two accounts, one for person, one for work. It won’t let me merge or update either account. Now I have to get someone else I work with to order VA appraisals for the veterans I help to obtain financing on their homes because ID.ME says I already have another account. Yes and I can’t get a number to talk with someone, it just sends me to self-service and since I can’t update my email, any response is going to my old employment email that I can’t access. UGH!
HORRIBLE…VERY HARD FOR US. WHY IS THIS SO HARD, I BARELY USE A COMPUTER.
TOO MUCH ===B/S & A/I
First there is nothing simple or easy about the new very complicated and un-necessary governmental control over all communications with anything to do with any government agency. The need for double coded checkin is just so much more complicated and that much more difficult for aged and/or disabled vets. So much so that I for one will not try again to log in. First requiring birth certificates, and marriage, drivers license ID, a utility bill to prove residence is idiotic for someone that has been using the VA for more than fifty years. Vets nor anyone else asked for this action and your lies do not make it so. It’s just a Biden admin action to maximize control over the populace.