VA has been hosting public virtual listening sessions across the country since March 2021 to hear from Veterans about their care.
It’s part of an effort to design a health care system of the future and grow services for Veterans in a way that reinforces VA’s role as a leader in the U.S. health care system.
Over the last three months, VA has heard from Veterans, caregivers, and other stakeholders about ways Veterans envision the future of VA and ways to improve VA health care.
Veterans spoke about their experiences at VA medical centers, customer service, and accessing care through VA’s Community Care Network.
We are listening, and this feedback is critical as we plan for the future.
Additional listening sessions through the week of June 14
VA is extending listening sessions through the week of June 14, 2021, to include evening sessions in each time zone. We understand that many Veterans work during the day or have other commitments which may have prevented some from attending their local session.
We have received constructive feedback and insights from the listening sessions. These additional listening sessions will allow us to hear from as many Veterans as possible.
These listening sessions represent an exciting opportunity for Veterans to help VA reimagine how VA delivers care in an equitable, high quality, Veteran-centered manner and develop a plan for investing in VA’s aging infrastructure.
Recommendations to the President and Congress
The feedback will be used to develop the recommendations VA submits to the Asset and Infrastructure Review (AIR) Commission in January 2022. The AIR Commission will also conduct public hearings as part of their review of VA’s recommendations before submitting its recommendations to the President and Congress for review and approval in 2023.
If you have not yet had an opportunity to attend a virtual listening session, we want to hear from you!
Additional information, including session dates, times, and registration information, is available at https://www.va.gov/HEALTHPOLICYPLANNING/listening.asp.
VHA’s Chief Strategy Office contributed this post.