Specially trained employees from VHA’s Office of Community Care (OCC) are available to help Veterans resolve adverse credit reporting or debt collection actions resulting from authorized VA community care claims.

“Our number one goal is to help Veterans resolve community care billing issues as quickly as possible,” said Lillian Cuadra. Cuadra is director of Customer Experience, VHA Office of Community Care. “Call center staff work one-on-one with impacted Veterans to research and resolve their collection-specific issues.”

Pull together all your paperwork first

Veterans should first gather any letters, notices or information regarding debt collection or adverse credit reports related to authorized use of community care.

Then call the toll-free number at 877-881-7618 (option 1), Monday through Friday from 8 a.m. to 5 p.m., Eastern time.

VA staff will collect the Veteran’s information, investigate the issue and then follow up with details of the final resolution and answer questions. Veterans may also request an adverse credit history letter that accepts or denies responsibility of the issue, as appropriate.

VA continues to work to improve Veterans access to health care and is committed to serving our nation’s heroes. For information about VHA Office of Community Care and how to receive assistance, go to https://www.va.gov/communitycare.

Donna J. Bell is chief of Strategic Communications in the Office of Community Care. She is the wife, daughter and sister of Veterans.

Topics in this story

Call CenterClaimscustomer experienceVeterans

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2 Comments

  1. Jon W November 5, 2020 at 21:23

    If only it was that easy

  2. SW October 21, 2020 at 17:33

    More lies from VA. If a veteran is sent for community care payment of that care by CCN should NOT/NEVER be denied for any crappy excuse such two letters I received. One denied payment because there was no PA number. BS!! The second letter denied payment for treatment under 38CFR, which has to do with an emergent case and subsequent claim. That particular treatment was for a breast biopsy which was a follow-up to a mammogram that showed a lump. Oh, and by the way, isn’t the VA having some special thing going on right now for women veterans about BREAST CANCER!!?

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