customer experience

VA’s third annual Customer Experience (CX) Symposium, held Sept. 16-18, 2024, brought together more than 1,850 industry experts and leaders nationwide.

Employees and VA facilities were recognized for their exceptional customer experience during the Customer Experience Symposium, Sept. 13-14.

More than 821,000 Veterans who want the convenience of an easy app on their smartphones are downloading VA’s Health and Benefits mobile app.

VA employees from across the country recently shared leading customer experience practices, tools and lessons learned during VA's first-ever Customer Experience (CX) Symposium.

NCA's new fiber optic networks better serve Veterans and their loved ones at NCA’s cemeteries and offices.

VA’s websites are a work on progress, with new features and options being added to ease and improve the ability of Veterans to find the resources they need.

VA’s National Cemetery Administration (NCA) and Office of Information and Technology (OIT) are partnering on a four-pronged infrastructure modernization effort—one of which is upgrading the telephony that underlies NCA’s telephone systems.

Like millions of Americans vaccinated against COVID-19, you might find yourself digging for your vaccine card to enter restaurants, shops, concerts and other venues. To help make life easier for Veterans and family members, VA accepted onto its list of available third-party mobile apps the CLEAR Health Pass app—which stores and displays mobile vaccine cards.

My HealtheVet is joining  VA.gov and My VA Health in offering a consistent sign-in experience, which also adds a layer of security.

QR codes are simply shortcuts to websites with helpful information. Here's how to use them, and why.

If you’re looking for easy, convenient ways to help boost your health, check out the many free mobile apps available to Veterans.

To build Veteran trust, VA began really listening to what “customers” need and relying on employees to help meet those needs.