customer experience

Are you a Veteran with an upcoming health care appointment? Need to quickly check the date of your last tetanus shot? Need to remember what antibiotic you last took? Need to review your health records before your next visit? Finding what you need, when you need it, in your VA health care history can seem daunting. It doesn’t have to be. One quick and easy solution is third-party applications.

OIT’s new financial management tool is making it easier for Veterans to access and manage their debt with VA.

VA is building a world class customer experience, says Marine Corps Veteran and new Chief Veterans Experience Officer John Boerstler.

By assembling all VA and local community partners in one place, Veterans are triaged and onboarded immediately to meet their needs.

VA published the government’s first-ever employee experience (EX) journey map, a tool to support VA’s public servants in providing the highest level of service to the Veterans, their families, caregivers, and survivors they serve.

The Customer Experience Cookbook provides a guide to government agencies looking to build customer experience capabilities.

Medallia is offering a course and certificate in customer experience free for Veterans and their families for Veterans Month 2020.

VA staff can help Veterans resolve billing issues related to authorized community care claims. “Our number one goal is to help Veterans resolve community care billing issues as quickly as possible.”

The State of Veteran Customer Experience Community Partner Mini-Summit gives VA an opportunity to share examples of how our strong partnerships have made the experience of our Veterans easier, more effective, and more emotionally resonate.

VA continuously works to improve the customer experience for Veterans, using data, tools and technology to listen, learn, lean in and reach out.

The new VA Coronavirus chatbot can help address COVID-19 symptoms, questions on testing, stimulus payments, telehealth and more.

After years of research and development, VA unveiled the Patient Advocate Tracking System Replacement and has implemented it nationwide.