• Customer Experience: Bringing same day onboarding for care, benefits and community resources

    By assembling all VA and local community partners in one place, Veterans are triaged and onboarded immediately to meet their needs.

  • VA creates government’s first-ever employee experience journey map

    VA published the government’s first-ever employee experience (EX) journey map, a tool to support VA’s public servants in providing the highest level of service to the Veterans, their families, caregivers, and survivors they serve.

  • Free customer experience certificate, program for Veterans, their families

    Medallia is offering a course and certificate in customer experience free for Veterans and their families for Veterans Month 2020.

  • Improving the Customer Experience for Veterans at VA

    VA continuously works to improve the customer experience for Veterans, using data, tools and technology to listen, learn, lean in and reach out.

  • Red Coat Ambassadors sponsors Veterans to attend Wheelchair Games

    Veterans Canteen Service sponsors 50 Veteran athletes to attend National Veterans Wheelchair Games through sale of Red Coat Ambassador apparel, then greet Veterans and their families at the event.

  • VA recognized for work to improve the Veterans Experience – Service to the Citizen Award

    The Service to the Citizen: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives.

  • Northern Shenandoah Valley Community Veterans Engagement Board working to improve local support services for Veterans

    The Northern Shenandoah Valley Community Veterans Enagement Board (NSV CVEB) serves Veterans and their families with a focus area of the City of Winchester, Frederick County, Clarke County and Warren County.

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