• Chats with the Chief: Brynn Cole

    In this week’s episode of Chats with the Chief, VHA Chief of Staff Jon M. Jensen sits down with Brynn Cole, Director of Design and Storytelling with VHA Innovation Ecosystem.

  • Employees’ innovative practices at the forefront of patient care

    Innovation program provides opportunity for employees to get engaged in their work. It brings new ideas, tools, and experiences to their work setting with the goal of improving Veterans’ experiences.

  • Journey maps: Plotting the moments that matter to Veterans and their families

    Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the Veteran Journey Map and dozens of others since then.

  • #hackthenetwork Applies Human-Centered Design to Innovation

    The VHA Innovators Network (iNET) has Human-Centered Design (HCD) to provide creative solutions to the biggest challenges facing Veterans and VHA employees. Now, as we count down toward the VHA Innovation Experience (iEx), iNET is turning to HCD to gain a better understanding of itself, asking those that engage with the Network to reflect and help imagine potential new futures for the Network. This work will culminate at #hackthenetwork, an open, interactive workspace taking place at iEx from October 22-23.

  • Collaboration and human-centered design are keys to new digital Disability Compensation Claim Tool

    VA's disability compensation program gets a 21st century update with latest major IT modernization project, streamlining the claims submission process.

  • Building trust with Women Veterans

    The first step to improving the Veterans experience is understanding the moments that matter.

  • VA Innovators Network continues to make progress to improve the Veteran experience through innovation

    One example is the Care in the Community Tool (CITCoM). This innovation improved the timeliness of the information transfer to third-party administrators as part of the Choice program. According to a VHA Product Effectiveness study, the tool cut the time by more than half and ensures Veterans’ records are transferred in the most efficient manner possible and increases care safety.

  • Using human-centered design to reach more Veterans

    This post from the VA Center for Innovation originally appeared […]

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