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  • The 2019 Inland Empire Veteran Stand Down

    The 2019 Inland Empire Veteran Stand Down

    2019 Inland Empire Veteran Stand Down helps more than 200 local California Veterans.

  • Columbia, South Carolina recognized as Veteran Friendly Community

    Columbia, South Carolina recognized as Veteran Friendly Community

    Columbia, South Carolina has been recognized as a Veteran Friendly Community and it was presented with a certificate of appreciation on behalf of Secretary Robert Wilkie.

  • The future of Patient Experience at VA

    The future of Patient Experience at VA

    VA leaders recently met to lay the ground work to deliver best patient experience anywhere.

  • Customer service THE prime directive for all VA employees

    Customer service THE prime directive for all VA employees

    VA continues to improve its culture to put our Veterans and their families at the center of every process.

  • VA Deputy Chief Barbara C. Morton receives Gears of Government Award for improving how VA serves Veterans and their families

    VA Deputy Chief Barbara C. Morton receives Gears of Government Award for improving how VA serves Veterans and their families

    Everyone serving in careers at the U.S. Department of Veterans [...]

  • VA hosts first Customer Experience Partnership Round table

    VA hosts first Customer Experience Partnership Round table

    VA works with national, online and community partners to build stronger support networks for Veterans, their families, caregivers and survivors. The VA also has a new outreach campaign in the Vantage Point Newsletter-News and Resources. Read the full article to get a list of partners, links to benefits and subscribe for updates.

  • Northern Shenandoah Valley Community Veterans Engagement Board working to improve local support services for Veterans

    Northern Shenandoah Valley Community Veterans Engagement Board working to improve local support services for Veterans

    The Northern Shenandoah Valley Community Veterans Enagement Board (NSV CVEB) serves Veterans and their families with a focus area of the City of Winchester, Frederick County, Clarke County and Warren County.

  • How one Veteran Volunteer affected thousands with his service to VA

    How one Veteran Volunteer affected thousands with his service to VA

    Five days after the lab he volunteered at was renamed in his honor, Bill passed peacefully with his second family at the Marion VA Medical Center.

  • VA continues work to improve the patient experience with commitment to customer service

    VA continues work to improve the patient experience with commitment to customer service

    The 2019 VA Patient Experience Symposium allowed VA employees to share best practices and align in support of Secretary Wilkie’s prime directive, customer service.

  • Red Coat Ambassadors make Southern Illinois VA a ‘happy place’

    Red Coat Ambassadors make Southern Illinois VA a ‘happy place’

    Ambassadors provide a personal, yet standardized VA experience that includes assistance with navigation, helpful information and the necessary support to make their visit to VA not only successful, but also pleasant.

  • VA thanks nine communities across the country for being Veteran-friendly

    VA thanks nine communities across the country for being Veteran-friendly

    VA recently thanked nine Veteran Friendly Communities from across the country to highlight community-based efforts of improving the Veteran outcomes.

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Last updated February 13, 2026

United States Department of Veterans Affairs

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Washington, DC 20420
1-800-698-2411

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