In 2012, VA medical facilities treated more than 6 million patients. That’s a lot of visits to our 1,276 hospitals, clinics and Vet Centers. VA consistently works to provide exceptional care, and it shows: from rankings of “Top Performer” by The Joint Commission to innovations in health care to new tools to help patients and health care providers succeed, you’ll find success stories throughout our organization.
Most recently, VA received word that its Consolidated Mail Outpatient Pharmacy has the highest customer satisfaction score among the nation’s public and private mail-order pharmacies, according to a respected, independent survey – a rating it’s held for the past three years.
“Our nation’s Veterans deserve a world-class pharmacy as a part of the best health care available,” said Secretary of Veterans Affairs Eric K. Shinseki. “It is an honor to hear from Veterans that we are delivering on that commitment.”
The 2013 independent survey was conducted by J.D. Powers and Associates. Veterans were asked to rate VA on value, delivery, ordering and service of its mail-order pharmacies. Out of 1,000 possible points, VA scored 871.
“The fact that we are rated higher than our private sector counterparts is due in part to our unique partnership with our patients and medical centers,” said Dr. Robert A. Petzel, VA’s Under Secretary for Health. “In addition to the convenience of mail-order service, Veterans also have a pharmacist available to meet with them face to face.”
VA participates in this annual survey as a way to compare itself against industry leaders and to ensure VA health care meets the highest standards.
In addition to recognition for customer satisfaction, a VA employee recently received White House recognition. Kenneth Siehr from the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin, met with President Obama this past week to discuss his winning proposal for the 2013 Securing Americans Value Efficiency (SAVE) Award. Siehr’s idea allows Veterans to track the status of their mail-order prescriptions via the Veterans Health Administration’s MyHealtheVet web portal.
With more than 8 million enrollees, VA operates the largest integrated health care delivery system in the United States, with a mission to honor America’s Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and social support services. More information is available at http://www.va.gov/health/.
Veterans who wish to learn about the mail-order pharmacy and other health benefits can find information at www.va.gov/healthbenefits/.