VA Health Chat is now available to Veterans in all 18 VISNs. Veterans can use the app to easily connect with VA staff to ask questions about their health.

For Army Veteran Letitia Dupree, VA Health Chat is a game changer as it relates to her health care. She first used the app to schedule a nutrition appointment and was amazed by how quick and easy the process was.

“It took maybe less than 10 minutes to get everything done. I didn’t want to call and go through the phone loop of trying to get ahold of someone. VA Health Chat will definitely be my go-to for scheduling appointments,” Dupree said.

Receive VA care without going to a VA facility

Through VA Health Chat, Veterans can send messages to VA staff from anywhere with a smartphone, tablet or computer. They can use the app to receive medical advice for non-life-threatening injuries or illnesses, schedule VA appointments, refill VA prescriptions and more.

Dupree said she has used VA Health Chat while at work and even in the car.

“The biggest benefit of VA Health Chat is managing your care wherever you are. Sometimes you’re just not feeling well enough to go to the clinic or you may not have transportation. With this, you can connect with VA staff from home or anywhere,” she added.

Army Veteran Josef Mendez Lopez loves the privacy that VA Health Chat provides.

“VA Health Chat allows me to chat with VA staff privately without having to talk on the phone. Even if I’m in a public setting, I’m not afraid of anyone listening to my conversation. Besides it being convenient, it offers more privacy,” Mendez shared.

Try it out today

VA Health Chat is convenient and easy to use. When a Veteran signs into the app, they will be asked to choose a channel based on their health care need. Veterans can message a VA staff member trained in that area of health care.

Channels include:

  • Clinical Triage – Talk to a nurse about health care concerns.
  • Pharmacy Support – Refill, renew or ask questions about VA prescriptions.
  • Scheduling and Administration – Schedule VA appointments or ask other administrative questions.
  • Virtual Clinic Visit (Urgent Care) – Receive medical advice for injuries or illnesses that need immediate care but aren’t serious enough for an emergency room visit.
  • Whole Health – Ask questions about your whole health and well-being.
  • Women’s Health – Receive care tailored to women’s health needs.

Channels may vary depending on location. However, new channels are being added regularly, so Veterans should check back periodically to see what’s available.

Veterans can chat with VA staff in most locations Monday to Friday, 8 a.m. – 4 p.m. local time, excluding federal holidays. In some locations, staff are available 24/7. The app can be launched through the VA App Store and is available for download on the Apple App Store and Google Play.

For more information on VA Health Chat, talk to your VA care team or visit the app’s webpage.

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Leave a comment

The comments section is for opinions and feedback on this particular article; this is not a customer support channel. If you are looking for assistance, please visit Ask VA or call 1-800-698-2411. Please, never put personally identifiable information (SSAN, address, phone number, etc.) or protected health information into the form — it will be deleted for your protection.

18 Comments

  1. Kim E. Marshall July 31, 2024 at 16:53

    Where and how can I get a new VA card and to whom shall I contact in my area?

    Kim E, Marshall
    LTC, O-5,
    U.S. Army Retired

    • san August 5, 2024 at 12:21

      good afternoon colonel, thank you for your service, in the back of your current id card, you can call 1-877-222-8387, inform them that your current one is worn and has completed its tour of duty. They will mail you a new one from the Georgia VA and it will arrive in a few days with your current picture on your id. please pass this forward to other veterans.

  2. REGINA LASHAN CAMPBELL July 30, 2024 at 05:57

    I am a patient with in VISN 17 and many times, the providers are not really giving me the care that maybe works better for me and then hide behind a rule that they think is in writing. The providers do not really understand what they can and can’t do for the patient and because of this the care is not the best for each patient. I am also an employee and the providers have made decisions that I have to pay for, and they don’t even apologize for not giving proper care. I am going to see how this program works but I am becoming more and more disappointed in the care.

  3. Cliff July 30, 2024 at 05:37

    Looks Good, will try soon……..

  4. Semon Thompson July 29, 2024 at 21:01

    What is a health chat channel.

    I have the chat app and have been using it.

  5. Mike Korabik July 29, 2024 at 17:58

    Can I use chat for Whole Health without being required to download an app?

  6. Barton Longmore July 27, 2024 at 15:59

    B.S. I am not computer literate. Ahh its just so easy. B S.

    • Mike Korabik July 29, 2024 at 17:59

      I usually have to practice 2-3 times.

  7. melvin e newbill July 27, 2024 at 09:34

    like to know to down load app

  8. Angelo Adams July 25, 2024 at 21:16

    I think this is an excellent idea. I have some questions about my health . I hate to go to the emergency room because I don’t feel that it’s an emergency. I hope that is also video so you could show when skin rashes appear. Going to VA hospital give me a lot of anxiety, big time ,
    If I don’t have to step in the building I would prefer not to.
    I would definitely take advantage of a system that meets my needs with little effort on my part.

  9. Bill Braniff July 25, 2024 at 20:16

    I thought that this is why you have HeakthEVet? It is about as easy as eating a hunk of pie with HealtheVet. Now with the new system it is to my limited experience going to be extremely difficult and frustrating to they and get thru.

  10. HAROLD DENNISON July 25, 2024 at 20:04

    You can also access with your windows laptop.

  11. James Gill July 25, 2024 at 19:08

    Looking forward to using this feature

  12. Ricardo July 25, 2024 at 18:00

    The veterans vision care and mission is being fullfil in accordance of God and President Abraham Lincoln. God Bless America.

  13. Albert Ursich July 25, 2024 at 17:45

    GREAT !!!!! How about a VIDEO MOVE PROGRAM where WE can SHARE EACH WEEK not just listen to the Program Text one way lecture. Had a IN PERSON MOVE Program at the Port Jervis, NY Clinic where WE actually spoke each week about our week and our success and failure in WEIGHT LOSS that worked GREAT. I looked FORWARD to sharing my Success and getting feedback for my Failures. IT died during COVID and the VA Moved on. WE NEED a VIDEO MOVE…. Your already paying the Facilitators… Suggest to make it SMALL VIDEO Groups of TEN that would give us a chance to share in the HOUR Program and get a MOVE LESSON. Suggest NO ENDING DATE. Just continue and if someone leaves the group that a new person is ADDED. I weight 372 pounds… I NEED THIS… GROUP is Cheaper than DRUGS… You already have the STAFF…. They just have a LIGHT workload day…. Based on my opinion.

  14. Micah Morrison July 25, 2024 at 16:49

    I am a disabled Vietnam Veteran with a service connected Spinal Cord injury . My wife and I are planning to move to Newark D.E. I am looking for a VA hospital local for that area. If some can help me

  15. Patrick F Bryan July 24, 2024 at 09:25

    Do not trust any VISN as they only support themselves not us the Veterans, I was told by the VISN_$ that they have no oversight of VA Directors with their jurisdiction, that is harmful to us the Veteran as then as we have no means to file complaint, ask for help, over issues with a certian VA facility with thier jurisdiction, use care contacting any VISN office!!!

  16. Richard Wolf July 23, 2024 at 19:43

    make appointment for annual vision will Dr Kim at captain James A. Lowell

Comments are closed.

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