The next time you need to see your VA doctor, instead of going to the clinic, why not just stay home and use your smartphone or computer?

The Eastern Oklahoma VA Health Care System (EOVAHCS) offers VA Video Connect virtual appointments. These appointments connect Veterans with their doctor using a secure video connection on a smartphone, computer or tablet.

When the VA care team schedules an appointment using VA Video Connect, Veterans receive an email with a link to join a virtual medical room and use the camera on their device.

“For working Veterans, it’s a real plus,” said Lynette Gunn, telehealth coordinator. “Depending on the reason for the visit, Veterans could schedule an appointment during their lunch break. They don’t have to take off time from work, and of course, they don’t have to drive to the clinic. It’s a time saver.”

Gunn is pictured above during a virtual appointment with a Veteran patient.

Family members can participate

To schedule a virtual appointment, the Veteran will first speak with their doctor, therapist or other provider about whether VA Video Connect is a good option.

“It’s agreed upon between the patient and the provider. Sometimes a patient may want a VA Video Connect and it’s not appropriate. Where it’s appropriate and the provider says okay, we schedule the appointment.”

“Even our Veterans who were a little bit hesitant end up loving it.”

Gunn said a great aspect of VA Video Connect is allowing family members in different states the opportunity to attend the virtual appointment.

“We can include up to four other people in the virtual medical room. They can participate in the Veteran’s care and not have to travel.”

While some Veterans may be skeptical about attending a virtual VA appointment on their smartphone, they won’t be for long.

“After an appointment or two, they absolutely love it,” she said. “Even our Veterans who were a little bit hesitant end up loving it.”

Partnering with Oklahoma Veteran Centers

EOVAHCS services currently using VA Video Connect include: chaplain service, Housing and Urban Development-Veterans Affairs Supported Housing (HUD-VASH) program, mental health, occupational therapy, pain clinic, palliative care, patient advocates, pharmacy, primary care, social work and wound care.

VA has also partnered with the Claremore and Talihina Veterans Centers, operated by the state of Oklahoma, to provide virtual appointments for Veterans.

“The Veteran Centers have a laptop on a cart and the staff take it from room to room,” said Gunn. “We email the Vet Center staff a link to start the virtual appointment. When appropriate, it prevents the Veteran from having to travel to the clinic.”

Technical help

On personal computers and Android or Windows mobile devices, VA Video Connect operates as a web-based app and does not require an app download. For iOS (Apple) users, the app should be downloaded from the Apple App Store prior to the visit. Verizon, Sprint and T-Mobile do not count VA Video Connect data usage against their customers.

To test whether your device is compatible with VA Video Connect, visit the VA Video Connect test site. If you need technical assistance with VA Video Connect, call the National Telehealth Technology Help Desk at 1-866-651-3180 or 703-234-4483, Monday through Saturday from 7 a.m. to 11 p.m. Eastern time.

Do not use VA Video Connect for an emergency. If you need immediate assistance, call your local medical center or dial 911.

Nate Schaeffer is a public affairs specialist with the Eastern Oklahoma VA Health Care System.

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Published on Apr. 6, 2020

Estimated reading time is 3 min.

Views to date: 375


  1. Johnson April 21, 2020 at 10:28 am

    Awesome development. Please how can I sign up for the telehealth?

  2. Marvin Elliott April 8, 2020 at 10:04 pm

    I have a VVC appt tomorrow with the San Francisco mental health department and i have no clue how it works

  3. terry l l hawkins April 8, 2020 at 6:53 pm

    My appointment got canceled…how long must I wait for my annual this year ???

    Thank you

    Terry Hawkins

  4. Irvine E Green April 7, 2020 at 7:28 pm

    Sounds great with this new way of appointment arrangements. I hope my VA will get it soon.

  5. LL April 7, 2020 at 7:24 pm

    I had a teleconference appointment today, and I want to say that it was productive even though there were technical issues. My appointment was with physical therapy, which can be done over the phone, other departments, not so much. Also, they do not have all of the bugs worked out yet, we ended up using the conference chat for video and the therapist had to call me on my phone for me to hear her. Still a work in progress, and will not work for a lot of departments.

  6. Screw You April 7, 2020 at 9:26 am

    Another bullsht idea from the VA. Are you going to do lab tests on yourself? Does the VA plan on buying expensive laptops for 3 million veterans? If you want to ACTUALLY do something for veterans, hire more dentists and make sure that they actually work on teeth EVERYTIME at their appointments.

  7. Dan Walker Jr April 7, 2020 at 12:30 am

    I am schedaled for an eye appointment may how will it be handled?

    • Judith Watt April 7, 2020 at 10:24 pm

      Call the appt line or eye clinic before your appointment, when it gets closer. They will be able to tell you. Hopefully this will all be relaxed by then.
      Stay safe!!

  8. Dan Walker Jr April 7, 2020 at 12:16 am

    Hello, i am Dan Walker Jr. I am experiencing pain in my lower back and or left sciatica nerve,? right sciatica nerve, my left hip and my left knee, this have been going on about a week some days are worst than others. I need to see my primary and get to the ortho clinic.

  9. Ilona Jan Torraca April 6, 2020 at 5:59 pm

    Hope you and your family are doing well during this time of global transformation. How do I sign up for telehealth?

    Thank you.

  10. S W April 6, 2020 at 4:42 pm

    Most of my appointments are being CANCELLED and I am NOT being offered any opportunity to use VVC. So tell me another one before this one gets cold.

Comments are closed.

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