Medical support assistants serve as the ultimate facilitators in our more than 1,300 VA locations, where they work to connect Veterans in need with providers who can help.

By handling patient appointments, preparing for clinic visits, updating patient information, processing transfers and more, medical support assistants ensure that day-to-day operations flow smoothly to the benefit of their teammates and, most importantly, our Veterans.

A role essential to operations

Providing administrative expertise, medical support assistants serve as key members of our team, allowing us to effectively carry out daily operations. Every day, you’ll manage appointments and coordinate clerical information among the professional staff, patients, patient caregivers and their representatives.

In this support career, you’ll answer phones, greet Veteran patients, schedule appointments and consults, help determine a clinic’s daily needs, verify and update insurance information, and more. Part of your daily duties will be to manage administrative information among the professional staff, patient, patient caregivers and their representatives.

Work that makes a difference

Medical support assistants serve many roles, including customer service, appointment scheduling and records management. If it involves customer relations and connecting Veterans with care, you can count on these jack-of-all-trades professionals to get it done.

“Medical support assistants are the backbone of the facility and their roles are forever important,” said Darryl D. Warren of the Central Virginia VA Health Care System. “Every day I wake up knowing that I am going to make a change in someone’s life as a medical support assistant. I may look at some days as a rough day, but serving Veterans has allowed me to understand that I am providing service to those who provided service for me.”

More than just a job

If you’re looking for compensation and benefits that match the expertise you offer as a medical support assistant, VA has got you covered.

  • Work/life balance. Our employees enjoy flexible schedules and receive 13 to 26 paid vacation/personal days, as well as 13 sick days annually with no limit on accumulation. We also celebrate 11 paid federal holidays each year. Expanding your family? Receive 12 weeks of paid parental leave.
  • Robust insurance options. You can choose from a variety of health plans that all cover preexisting conditions. We also pay up to 75% of health premiums, a benefit that can continue into retirement.
  • Education support. We understand the burden that student loans place on you and offer multiple programs that can provide loan repayment and debt forgiveness. If you choose to continue your education while working at VA, we offer scholarship opportunities, as well!
  • Competitive starting salaries. We offer our employees strong starting salaries based on education, training and experience. We also offer steady growth, with periodic pay raises that address inflation and local market changes.

Work at VA

Now is the time to join our team by taking advantage of one of these opportunities for medical support assistants.

By VA Careers

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Published on Nov. 1, 2022

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