Life can be difficult regardless of a global pandemic. VA offers a variety of mental health treatment options for Veterans, including in-person care at VA and community facilities and  telemental health services. For many Veterans, telemental health may be the most accessible and convenient option for care.

“The pandemic has led to a dramatic acceleration in the improvement of technologies supporting telemedicine,” according to Dr. Karen Krinsley, Trauma Recovery Section co-chief at VA Boston. “Although many clinicians had begun to offer individual mental health services virtually if requested by the patient, we quickly pivoted to offering nearly all services virtually, including transitioning to virtual group therapy.”

Telemental health services usually involve real-time, interactive video visits that occur from home, at a local clinic, or in a medical center. Telemental services available include  evaluations, individual and group therapy, couples and family therapy, treatment planning, and medication management. In Fiscal Year 2020, VA provided telemental health services to nearly 550,000 Veterans during more than 2.4 million visits.

Throughout 2020, over 35,000 Veterans were treated through about 268,000 community care telemental health visits. Psychotherapy services were the vast majority of visits, and the main diagnoses were anxiety and mood disorders, especially PTSD.

Accessing telemental health services

If you qualify to receive VA care and live in one of the 50 U.S. states or a U.S. territory, telehealth may be a good option to consider. This includes telemental health services through VA or a local community provider. Ask your provider about telemental health services – he/she can find out what options are available for you.

Whole Health

In addition to accessing telemental health services, check out the VA Whole Health program, our cutting-edge approach to care that supports your health and well-being. Get started by having a conversation with your health team about your needs and priorities. VA staff and Veteran peers will support and guide you through the personal health inventory self-assessment and help you create your personal health plan.

One Step Today

You can also take advantage of VA’s One Step Today campaign, part of Mental Health Awareness Month, and explore 10 ideas — things you can start doing today — that have helped many Veterans jump-start their recovery. Trying at least one suggestion from the list can make a difference in your health and well-being. Get started and hear stories of recovery from Veterans like you.

Veterans Crisis Line

Are you a Veteran in crisis or concerned about one? Connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves. Call 1-800-273-8255 and Press 1, send a text to 838255, or chat online.


Paige Epstein and Anthony Casim are program analysts with the VHA Office of Community Care. Kendra Weaver is a senior consultant for Mental Health Clinical Operations, Office of Mental Health & Suicide Prevention.

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Published on May. 25, 2021

Estimated reading time is 2.6 min.

Views to date: 285


  1. David Shanley June 4, 2021 at 8:31 am

    Try saying something like, “I’m here for you,” “I’m here to listen,” or “I’ll stay with you.” 2. “It’s not a big deal.” Most people with anxiety know that some of their thoughts are irrational and out of proportion to the situation at hand, at least in their quiet, non-anxious moments.

  2. James Scott Robinson May 30, 2021 at 11:47 pm

    You feel lost , alone and no one to turn to for answers, have major ringing in ears , high blood pressure, neuropathy real bad , have a pacemaker that my heart is dependent upon, 11 surgeries on my knees with both being replaced , been diagnosed with ptsd by independent mental evaluation , and most recently spine surgery c3 – c7 , and have diabetes type 2 , diagnosed with depression and anxiety…. Have a hard time being around people in general and always expect the worst and trust no one except my wife and two dogs . All of the fore mentioned issues are all documented in my civilian medical records , I’ve requested help only after my wife endlessly prodding me to get help because of my actions and anger issues….. the result of my mini stroke has left me without a lot of my memories of dates and times but have a lot of awards and decorations from everywhere I’ve been and accomplished so am able to provide proof of my locations and time periods…. Went to dav to put paperwork together then covin happened and feel the paperwork was either put in wrong or something cause been approved for tinnitus but not on the other supposedly due to lack of more evidence??? What short of a bucket of blood do I have to provide to prove all this and the reasons why , and who do I contact cause I’m lost and don’t know who to talk with to help me get paperwork sent in correctly I’m at my last attempt to get help … not too long ago my father ( a 2 tour Vietnam vet) took his own life with a 25cal behind the ear even though he repeatedly asked for help he was 100% and in a lot of pain , I spent 10 years in reg army and ets’ed after desert storm ….any advice from my fellow brothers and sisters at arms ?

  3. Margie High May 28, 2021 at 12:35 am

    My question is; If the VA recognizes mental health is an issue, than why is it NOT recognized as a condition that a veteran needs assistance with by their caretaker?
    It’s about time that the VA change their hierarchy and institute boards that will be part of the decision making. Too many Vets are missing services because there is no local input or accountability. Actually there are professionals in communities that would relish assisting veterans as an active board member. In this manner decisions would be more reflective on the needs if ALL veterans, rather than the selection of the hierarchy and their minions. It’s time for a change!
    Margie High
    Wife of a Vietnam Veteran

  4. Paul Talamante May 27, 2021 at 3:43 am

    I have had PTSD since 1976.Since I was almost killed twice.And attempted suicide 3 times.I got hooked on drugs and alcohol for years,but with the help of my higher power and the VA mental health people.i have been clean and sober 14 years.And just retired from the VA,after receiving my 100% Service Connected for PTSD.

  5. Joshua Scott Osborn May 26, 2021 at 9:24 am

    If it matters so much why torture vets with consistent re evaluations? Were just a number to you mental health is no concern nor is homeless vets.

    • P. Kelly May 26, 2021 at 8:51 pm

      Well we Do matter to individual doctors and nurses. But the VA’s bottom line is always about money; have you ever noticed the countries where our generic meds are made? Or noticed how many promised benefits that Retired Veterans have lost or had minimized? The republicons use Veterans as cannon fodder for the wars they create to line their own pockets, and then only pay lip service to caring for us afterwards. All the while we make for great campaign photo ops, another disrespectful use of Veterans.

  6. Gracie May 25, 2021 at 10:16 am

    Who does one contact at Manchester NH VA when mental health counselor is a no-show for the second time?

    • SW May 25, 2021 at 4:30 pm

      You can start with the Patient Advocate or go to the Veteran’s Experience Office.

      • Gracie May 27, 2021 at 10:56 am

        Thanks. We’ll try those.

    • John Gill May 25, 2021 at 7:35 pm

      It’s telling if you don’t receive a reply soon. I hope you’re not talking to the wall.

Comments are closed.

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